Beaumont People Wins RCSA Client Service Award 2025

We are proud to announce that Beaumont People has been awarded the ‘Excellence in Client Service’ Award at the 2025 RCSA (Recruitment, Consulting & Staffing Association (RCSA) Industry Awards. The RCSA is the peak body for the recruitment, staffing & workforce solutions industry across Australia.

This national recognition is deeply meaningful to us. Since our founding in 2001, our purpose has been clear: to place people first. This award affirms that purpose and celebrates the consistent, high quality service our team delivers every day to our clients and the broader community.

“This is a proud moment for Beaumont People.” said Nikki Beaumont, Founder and Director. “In 2001, we were driven by a clear purpose of placing people first and delivering recruitment services with care and integrity. This purpose still stands and being recognised nationally for the quality of our service is a meaningful reflection of everything we do.”

The Excellence in Client Service Award acknowledges excellence in delivering value, care and results to clients and several key elements of our approach contributed to our win:

Exceptional fill rates of 86% for permanent roles and 85% for temporary placements, far exceeding industry benchmarks
An NPS of 86.3, reflecting strong, sustained client satisfaction
Over half of all placements made through our extensive candidate database
Personalised, expert support from our team of sector specialist consultants, who take the time to deeply understand client needs and deliver tailored solutions.
Smart use of technology to drive efficiencies and improve outcomes, including AI tools and data led platforms that enhance the recruitment experience.
Strong client relationships, maintained through regular service reviews, transparent communication and a leadership team that remains closely connected to client outcomes.
Value added initiatives like our LEAD Scholarship program, inclusive hiring support, industry working groups and complimentary training and events, all designed to support clients beyond the recruitment process.

These are just some of the ways we aim to deliver meaningful, lasting value to our clients. At Beaumont People, we pride ourselves in the excellent service that we deliver to clients, candidates and partners.

This award is a celebration of our people. To our team: thank you for showing up every day with care, consistency and integrity. To our clients: thank you for your trust and support. We are proud to support your success and grateful to be part of your journey.

We also congratulate our colleague Alma Raheem, Recruitment Manager, Melbourne, who was recognised as a Rising Star finalist. Her dedication, professionalism and impact are already being felt and we are excited to see her continue to thrive in our industry.

We are incredibly proud of this achievement, but we know the work doesn’t stop here. We remain committed to setting new standards for service excellence and to helping our clients and candidates achieve meaningful outcomes, every step of the way.

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(By Alma Raheem) One of the things I value most about working in executive search is the chance to spend time with leaders outside of a live recruitment process. More often than not, we meet CEOs at very specific moments, whether that’s appointing a new executive, navigating a period of change, or thinking about succession. Those conversations are important, but they’re usually quite focused on a particular outcome. What we don’t always get the opportunity to do is step back and have a broader conversation about leadership itself. As part of our Leadership Conversations series, I recently sat down with Susanne Legena, CEO of Plan International Australia. Susanne is widely respected in the global social change space, with deep experience across climate justice, gender equality and international development. Alongside her CEO role, she is Chair of the Emergency Action Alliance, a Board Director at CommUnity Plus, and has recently joined the board of the Australian Conservation Foundation. I asked Susanne five questions about leadership, executive readiness and where the for-purpose sector is heading. We covered a lot of ground, from AI through to feedback, but what stayed with me most was how often the conversation came back to the same idea: leadership really starts with how you lead yourself. As we spoke, I found myself reflecting on how much of this applies more broadly, so I’ve included a few questions throughout for anyone who wants to pause and consider their own leadership along the way.