- Opportunity to work with a highly regarded, award-winning organisation - National Breast Cancer Foundation.
- Full-time 12-month fixed-term contract, in beautiful Sydney CBD (2000) offices.
- NFP salary packaging, hybrid work arrangements and the opportunity to work in a tight-knit team led by an experienced, passionate manager.
The National Breast Cancer Foundation (NBCF) is Australia's leading not-for-profit organisation funding world-class breast cancer research towards their vision of Zero Deaths from breast cancer.
Since their inception in 1994, NBCF has invested over $200M into more than 600 world-class research projects across Australia. In this time, death rates from breast cancer in Australia have reduced by 40%.
They've seen remarkable results, but the job's not done.
At NBCF, they’re determined to create a better tomorrow. They know research matters, and it is central and critical to improving breast cancer outcomes. That’s why they fund the very best breast cancer research in Australia by awarding grants via an open national, competitive, and rigorous peer review process.
With a talented and committed team and an enviable reputation, NBCF is well-positioned to achieve even greater outcomes over the coming years and change the future for all those diagnosed with breast cancer.
Role responsibilities
You will report to the Head of Supporter Services and play a critical role in providing exceptional donor service to existing and future supporters. You’ll engage with donors daily on multiple platforms and support retention programs and broader strategies alongside the Fundraising teams. You’ll enjoy working within the CRM to support with data and donations processing as well as system optimisation and process improvements.
- Complete Regular Giving donations processing (downloading recurring donations, processing declines, generating decline responses, processing in-house cancellations, importing telemarketing data acquisition/upgrades/conversions, processing face-to-face and online donations into the CRM and completing month-end reconciliation of direct deposits, resolving any bank disputes).
- Ensure accurate record-keeping, database administration and high-volume donations processing by multiple channels, ensuring data integrity is maintained.
- Complete ad-hoc data imports into the CRM, troubleshooting exceptions and errors.
- Undertake inbound/outbound calling and ensure SLAs are met, nurturing existing relationships with the highest levels of customer service and striving for first call resolution.
- Support with Community Fundraising donation processing, including payment reminders and acknowledgement letters to all fundraisers post campaign.
- Collaborate internally, sharing information, stories and donor feedback to the relevant internal stakeholders.
Essential Requirements
You will be driven to deliver an exceptional customer experience for donors and your internal stakeholders. You’ll be passionate about the mission of the organisation and improving existing systems and processes, enabling the best donor and user experience possible within the CRM.
- Excellent customer-service mindset with the ability to build strong relationships and connections with a wide variety of stakeholders.
- Tech savviness with a high level of attention to detail in a high-volume transaction/processing environment, previous experience working within a CRM or relational database.
- Strong time management skills when actioning competing priorities – the ability to seamlessly swap between different tools and platforms to meet deadlines.
- A continuous improvement mindset when completing daily tasks, suggesting and implementing process improvements and automations where possible.
How to Apply
To be considered for this position, please apply now with your resume directly through the advertisement with a tailored cover letter . If you have any further questions, please contact Diana Linde at diana@beaumontpeople.com.au.
Applications will be assessed as they are received.
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities.
We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
