HeyDay Supports is a unique not for profit organisation specialising in dementia and cognitive support across the Northern Rivers. Formerly Byron Shire Respite Service, HeyDay provides centre-based day respite at its centres in Brunswick Heads, Lennox Head, and the newly launched Murwillumbah centre, as well as carer education, and in-home and social support programs that help people maintain independence at home and in their communities. HeyDay is NDIS-registered and also supports people with younger onset dementia and disabilities.
HeyDay is known for their empathy and professionalism, with highly qualified staff bringing expertise, warmth and genuine care to every interaction. Working alongside clients, the team provides practical, evidence-based support that adapts as needs change, and is equally committed to supporting carers, offering the time, space and community they need to restore themselves.
Their special point of difference is their model of care. Just as the HeyDay team adapt to client’s needs, they bring the same flexibility to how they work, staying ahead, responsive, and ready for what’s next in the sector.
The Role:
This newly created leadership role sits at the heart of the organisation’s next chapter. Working in close partnership with and reporting directly to the CEO, you will help shape sustainable growth that honours their mission, strengthens community partnerships and expands the reach of their vital services across the region. You will also play a pivotal role in preparing for and launching Support at Home (SaH) services in 2026.
As Service Delivery Manager, you will lead and empower a dedicated team while fostering a culture built on kindness, accountability and trust. You will ensure services remain innovative, responsive and deeply connected to the needs of the community. Strong business acumen and financial insight will be essential, as this role directly influences future opportunities and service expansion.
You will bring experience working with LMS platforms, ideally contributing to or leading implementations, and a mindset focused on continuous improvement.
This is a rare opportunity to step into a role with genuine scope. The organisation is growing, the CEO and Boardare deeply committed to the mission, and you will have the mandate to build, refine and elevate service delivery. It is a role with real depth, where someone can truly sink their teeth in and shape meaningful change.
The responsibilities of the role include:
- Lead the planning and delivery of aged services to ensure programs are community‑centred, contract‑aligned and responsive to sector reform.
- Shape and drive service expansion by developing thoughtful proposals, establishing new business relationships, identifying new funding opportunities and contributing to long‑term growth strategies.
- Champion community engagement initiatives that deepen understanding of local needs and inform future service design.
- Manage day‑to‑day operations across Aged Care and NDIS services, ensuring supports remain high‑quality, human‑centred and aligned with organisational values.
- Oversee the implementation and ongoing optimisation of the SaH module and client management systems, ensuring accurate records and confident system use across the team.
- Represent the organisation in key networks, partnerships and community forums, strengthening relationships and elevating the visibility of HeyDay’s services.
- Ensure service excellence through diligent oversight of data integrity, funding accountability requirements and progress reporting from Care Coordinators, maintaining transparency and supporting informed decision‑making.
- Lead the development, implementation and continuous improvement of policies, procedures and quality systems to ensure compliance with the Aged Care Act 2024 and NDIS Act 2013.
About you/who you are
- You will be a values‑driven leader with energy, confidence and a genuine commitment to person‑centred care
- Experience leading and developing high‑performing, collaborative teams
- Strong aged care sector knowledge, including compliance, quality and reform
- Proven ability to deliver service improvements, grow new projects and initiatives
- A commercially aware, data‑informed approach to budgets, reporting and systems
- Creative, adaptive thinking with the ability to balance structure and innovation
- Warm, empathetic communication and a client‑ and carer‑focused mindset
Essential Criteria
- Demonstrated experience in managing community aged care service delivery using enabling, person centred approaches that are responsive to identified client needs and goals.
- Experience in compliance, specifically working with and understanding the Aged Care Act 1997/2024 and/or NDIS Act 2013.
- Demonstrated experience in developing, establishing and maintaining new business relationships or partnerships as well as participating in networks.
- Ability to demonstrate effective team leadership and high-level skills in developing, supervising and supporting a culturally diverse team to create effective teamwork.
- Proficiency, experience in and understanding of CRMs, LMS, Windows operating system, and software applications.
- Demonstrated experience in contract oversight, management and compliance.
- Experience in grant/tender writing and acquittals
- Demonstrated skills in strategic and operational planning, in service evaluation and in budgeting and financial management
- Relevant tertiary qualifications and/or demonstrated equivalent experience in aged services, disability services, community services or a related field
- Cultural competency to engage with a diverse range of people and communities
- Current Drivers Licence Class C
How to Apply
Join us in making a difference and be part of HeyDay Supports To be considered for this position please apply now with your resume.
If you have any further questions, please contact Rhonda at rhonda@beaumontpeople.com.au Beaumont People is exclusively partnering with HeyDay Supports on this recruitment, so please send all enquiries to the above email.
There is no closing date for this role, please apply as soon as possible as all applications will be reviewed as they are received.
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
