Membership Officer (6 month contract) | Peak Industry Association
- Join a passionate, supportive team within a purposeโdriven association
- Make a real impact by supporting members and delivering a seamless member experience
- 6 month contract | Full time
- $75k + super | Chatswood | Flexible, hybrid work
This peak industry association brings together professionals, organisations, and government partners to support the ongoing development and advancement of the industry. With a diverse national and international membership, the association encourages collaboration, shares valuable insights, and leads initiatives that contribute to long term sector growth. Through its events, recognition programs, and specialist networks, it offers meaningful opportunities for members to connect, learn, and help shape the industry’s future.
About the role
As a core member of the Membership team, the Membership Officer will deliver exceptional customer service, drive data accuracy, uphold quality standards, and streamline workflows that enhance the member and staff experience. You’ll maintain an accurate CRM, support efficient administration and reporting, and work collaboratively across teams to ensure consistent data as the primary point of contact for member enquiries.
Key responsibilities:
- Deliver outstanding service to current and prospective members across inbound and outbound communication, managing the membership inbox and contributing to a seamless member experience.
- Manage all membership processes and CRM workflows, supporting the Membership team across acquisition, retention and renewals.
- Maintain and enhance the CRM (HubSpot) through data updates, audits, reporting and monthly health checks, ensuring strong data integrity and operational efficiency.
- Develop and maintain clear system documentation, process guides and training materials for all CRM and membership workflows.
- Support ad hoc projects and collaborate effectively across departments.
- Join a purpose led organisation in an exciting phase of growth and change, supporting their highly engaged and supportive membership community.
- Work under an approachable manager that is supportive, empowering, and genuinely invested in your development.
- Enjoy hybrid working with 3 days in a newly refurbished office, 2 days from home.
- Access ongoing professional development, fun social events, birthday leave, and a reward and recognition program.
- Previous experience in a customer service or coordinator role, ideally within a membership based organisation.
- Calm and professional demeanour, exceptional communication and customer service skills, with a proven ability to build strong, positive relationships with staff and members.
- Proficiency in HubSpot or demonstrated experience managing CRM systems.
- Strong understanding of data management, including processes to maintain high quality data and ensure compliance with privacy and security requirements.
- Proactive self-starter who takes initiative and actively seeks opportunities to improve processes and contribute innovative ideas.
- Highly organised, with excellent multitasking abilities and meticulous attention to detail while managing competing priorities.
Please submit your CV as soon as possible as applications will be reviewed as received,
with no set closing date.
Unfortunately, we cannot consider applicants on a Working Holiday Visa for this role. We can only progress candidates with full working rights.
If you have any further questions, please contact Sheridan Bagi at sheridan.bagi@beaumontpeople.com.au
At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
