Membership Officer
Membership Officer
Posted
07-Jul-2025
Location
Australian Capital Territory (ACT)
Sector
Associations & Memberships
Salary
Work Type
Permanent
Reference
3941791
Membership Officer -
Council of Small Business Organisations Australia (COSBOA)
The Membership Officer will join a supportive and collaborative team to help deliver high quality, responsive support to their valued members. From onboarding and renewals to CRM management and engagement, this role is vital to ensuring small business voices are heard, supported, and connected.
What You'll Do
Please submit your CV as soon as possible as applications will be reviewed as received, with no set closing date.
At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
- Manage the end-to-end membership lifecycle - from onboarding and renewals to engagement and support, ensuring exceptional member experience.
- Join a respected, purpose-driven peak body that champions small business and fosters a collaborative, member first culture.
- Full time | Permanent | Hybrid
The Membership Officer will join a supportive and collaborative team to help deliver high quality, responsive support to their valued members. From onboarding and renewals to CRM management and engagement, this role is vital to ensuring small business voices are heard, supported, and connected.
What You'll Do
- Be the first point of contact for all membership-related enquiries, manage all aspects of the membership life-cycle.
- Manage onboarding, renewals, and membership engagement campaigns.
- Analyse membership data to inform future initiatives, including renewal, retention and onboarding strategies.
- Maintain accurate records in the association management system (Hubspot).
- Support the team with admin tasks, data integrity, and service improvements.
- Contribute to a culture of collaboration, learning, and continuous improvement.
- A strong administrative foundation with excellent data entry and organisational skills, complemented by the interpersonal skills to grow and develop in the role.
- A positive, proactive attitude - open to feedback, eager to learn, reliable, and confident in asking questions.
- Strong written communication and attention to detail.
- Proficiency in Microsoft Office, Excel, and CRM platforms (Hubspot or similar).
- A team-first mindset, with a willingness to pitch in wherever needed.
- Gifted Christmas and birthday leave.
- Professional development and growth opportunities.
- Join a supportive and passionate team who love what they do.
- Hybrid work arrangements with the flexibility to work from home.
Please submit your CV as soon as possible as applications will be reviewed as received, with no set closing date.
At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
