The Australian Dental Association Queensland (ADAQ) is the peak professional membership body for dentists across Queensland, empowering and supporting members through expert advisory services, strong advocacy, quality education and a commitment to better oral health outcomes for Queenslanders. As a not-for-profit member association, ADAQ is values-driven and focused on helping dental professionals thrive in practice.
Why work for ADAQ?
- Flexibility and hybrid work arrangements
- Newly renovated, open-plan office in Bowen Hills
- Free onsite secure parking
- Monthly ADOs so you can enjoy a regular long weekend.
- Dog-friendly office!
- Close-knit, friendly, and inclusive team culture
- Opportunities for professional development and training
- Work in a purpose-driven role making a real impact on dental professionals across Queensland
As the Member Advisor and Support Officer, you will be a trusted first point of contact for dentists seeking advice on complex professional and practice issues. You will guide members through regulatory compliance, patient complaints, Medicare and health fund audits, and professional indemnity insurance matters, providing clear, practical advice and support. The role combines advisory work, case management and stakeholder liaison, with a strong focus on risk mitigation and high-quality documentation.
To be successful you will have:
- 2–3 years (minimum) experience in a professional, regulatory, insurance, legal or member-based environment, ideally within health or a related sector.
- Experience in regulatory or compliance matters, insurance claims and/or similar casework that involves managing multiple stakeholders.
- Strong attention to detail, excellent written records skills and the ability to manage competing priorities.
- Confidence liaising with members, insurers, regulators and internal colleagues, with a calm and professional communication style.
- High levels of integrity, confidentiality and professional judgment when handling sensitive member matters.
- - Qualifications in law, health management, business or a related discipline are highly regarded but not essential.
- Provide timely, accurate advice to members on regulatory, compliance and professional matters.
- Support members with patient complaints and professional indemnity insurance claims, including liaising with insurers and negotiating settlements
- Assist members with privacy, record keeping, audits, and compliance requirements
- Liaise with external regulators, helping reduce administrative burden for members
- Maintain accurate records and documentation for complaints, claims and submissions.
- Contribute in the development of practical resources, tools and guidance to help members manage risk.
Please note, screening and shortlisting will start from the 12th of January.
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged
