About our partner - City West Housing
City West Housing (CWH) is an independent not-for-profit housing provider with a focus on developing and delivering high quality, affordable rental housing, and communities where everyone can feel they belong. They own just under 1,000 quality apartments in prime locations that they rent to some 1,800 residents and their families on very low to moderate incomes. CWH invests deeply in the communities they serve, partnering with a wide range of organisations to strengthen communities and improve people’s lives.
Based in Pyrmont, CWH are the only affordable housing provider in New South Wales delivering the full spectrum of services from new housing development to tenancy management and community engagement.
Purpose of the Role:
Drive high‑quality, customer‑centred housing and community engagement services that make a real difference. In this newly created, pivotal role, you’ll lead responsive, high‑performing teams to deliver exceptional customer experiences and positive outcomes aligned with CWH’s Purpose, Values and Strategic Plan.
Your leadership will help build stronger, more connected communities by supporting sustainable tenancies and ensuring CWH continue to meet the evolving needs of their residents.
The responsibilities of the role include:
- Lead a small team to achieve meaningful outcomes for residents, embodying customer service excellence in everything that you do.
- Operationalise strategic projects to improve systems, processes and programs across the Housing and Community Engagement portfolio.
- Meet or exceed industry benchmarks by driving continuous service improvements and ensuring all operations comply with legal, regulatory and best‑practice requirements.
- Maintain up‑to‑date policies and procedures, oversee portfolio structure and workload distribution, and ensure accurate, consistent resident data is captured and maintained.
- Collaborate across teams and with external partners, government and industry stakeholders to enhance resident quality of life, strengthen community outcomes and support CWH’s strategic position.
- Monitor and analyse Housing Services and Community Engagement KPIs, using data‑driven insights to guide operational and strategic recommendations.
- Lead and deliver operational priorities and projects across tenancy, resident management and community engagement, ensuring excellent customer service, high resident satisfaction and achievement of KPIs.
- Collaborate with key external partners, government entities and industry stakeholders to strengthen CWH’s position in the community.
- Develop scalable internal processes and frameworks in partnership with the Project Officer to support organisational growth and readiness for future expansion.
- Lead resident engagement for new CWH developments, strengthening community connection and sense of place through effective placemaking.
- Experience leading high performing teams within Community Housing, Tenancy Management or similar
- Experience delivering continuous improvement and strategic projects
- Detailed understanding of the Residential Tenancies Act
- Experience proactively and collaboratively improving business processes or systems end - to- end
- NSW Drivers Licence desirable
What’s in it for you:
- First and foremost - Be part of a genuinely dynamic, supportive, and collaborative team in a growing organisation
- Competitive salary
- Up to $15,900 extra tax-free per year through Community Business Bureau (check out their website to understand how it works)
- Additional salary packaging for meals and entertainment up to $2,650 per year
- Discounted Go-Get membership
- Additional leave day between Christmas and New Year
- Earn vouchers and other rewards with our reward and recognition system
Application Process
How to Apply Join us in making a difference and be part of City West Housing. To be considered for this position please apply now with your resume. If you have any further questions, please contact Holly at holly.mccann@beaumontpeople.com.au Beaumont People is exclusively partnering with City West Housing on this recruitment, so please send all enquiries to the above email.
There is no closing date for this role, please apply as soon as possible as all applications will be reviewed as they are received.
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds
and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
