This is a fantastic opportunity to be part of a purpose-driven team, delivering outstanding supporter experience and contributing to meaningful work.
The Role:
Joining the Public Affairs team, you will be the first point of contact for supporters and the general public, providing a high level of service across phone, email, and written correspondence.
Key Responsibilities:
- Handling inbound calls from current and potential supporters
- Accurately recording and actioning enquiries, redirecting where required
- Processing donations over the phone
- Managing shared inboxes and responding to email and written correspondence
- Maintaining accurate records within the CRM system
- Providing feedback and insights to support service improvements
- Proven experience in a customer service role, ideally phone-based
- Strong communication skills with a warm, professional manner
- Excellent attention to detail and problem-solving ability
- Experience working with CRM systems
- Ability to work collaboratively as well as independently
- Previous experience within the NFP or NGO sector
- Exposure to donation processing or similar environments
Flexibility and work location arrangements are considered with regard to individual, team and organisational requirements; however, due to the nature of this role, it is primarily office‑based and requires regular on‑site attendance to effectively deliver its responsibilities, with increased on‑site presence required during peak periods (Tax: May–June to early July; Christmas: November–December to early January).
Beaumont People believe a diverse workplace is a happy workplace and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status.
Should you require accommodation to be made for your application to be assessed Beaumont People would be more than happy to discuss how that can be arranged.
Please note: Full unlimited Australian Working Rights are required for this role.
