Head of Supporter Services - 12-month contract
Head of Supporter Services - 12-month contract
Posted
05-Aug-2025
Location
Sydney - CBD, Inner West & Eastern Suburbs
Sector
Charities
Salary
Work Type
Contract
Reference
3950076
Head of Supporter Services - 12-month contract
ABOUT THE NATIONAL BREAST CANCER FOUNDATION
The National Breast Cancer Foundation (NBCF) is Australia's leading not-for-profit organisation funding world-class breast cancer research towards their vision of Zero Deaths from breast cancer.
Since their inception in 1994, NBCF has invested over $200M into more than 600 world-class research projects across Australia. In this time, death rates from breast cancer in Australia have improved by 40%.
They've seen remarkable results, but the job's not done.
At NBCF, they’re determined to create a better tomorrow. They know research matters, and it is central and critical to improving breast cancer outcomes. That’s why they fund the very best breast cancer research in Australia by awarding grants via an open national, competitive, and rigorous peer review process.
With a talented and committed team and an enviable reputation, NBCF is well-positioned to achieve even greater outcomes over the coming years and change the future for all those diagnosed with breast cancer.
About the role
Your core focus will be to lead a small team, inspiring excellence in every interaction and embedding a truly donor-centric culture, integrated with managing daily BAU.
The Head of Supporter Services will report into the Head of Individual Giving and Supporter Engagement and lead a team of five direct reports (including additional casual staff during peak periods). The Supporter Services team is responsible for delivering exceptional donor care as well as processing donations, ensuring compliance and regulatory standards and KPIs are met.
Essential Requirements
You will have a strong connection to the cause and be equally passionate about delivering and inspiring exceptional, donor-centric outcomes in a dynamic environment.
You will thrive when building and nurturing relationships both internal and external, and be able to confidently guide and coach your team to do the same.
How to Apply
To be considered for this position, please apply now with your resume and a tailored cover letter directly through the advertisement. If you have any further questions, please contact Diana Linde at diana@beaumontpeople.com.au.
Applications will be assessed as they are received - there is no closing date.
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities.
We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
- Opportunity to work with a highly regarded, award-winning organisation - National Breast Cancer Foundation - and find meaningful work in the for-purpose sector.
- Full-time 12-month contract, in beautiful Sydney CBD (2000) office; there is potential for this contract to extend.
- Motivate and inspire a team, work for an inspiring manager in turn, and enjoy NFP salary packaging, a hybrid work environment, and many more benefits.
ABOUT THE NATIONAL BREAST CANCER FOUNDATION
The National Breast Cancer Foundation (NBCF) is Australia's leading not-for-profit organisation funding world-class breast cancer research towards their vision of Zero Deaths from breast cancer.
Since their inception in 1994, NBCF has invested over $200M into more than 600 world-class research projects across Australia. In this time, death rates from breast cancer in Australia have improved by 40%.
They've seen remarkable results, but the job's not done.
At NBCF, they’re determined to create a better tomorrow. They know research matters, and it is central and critical to improving breast cancer outcomes. That’s why they fund the very best breast cancer research in Australia by awarding grants via an open national, competitive, and rigorous peer review process.
With a talented and committed team and an enviable reputation, NBCF is well-positioned to achieve even greater outcomes over the coming years and change the future for all those diagnosed with breast cancer.
About the role
Your core focus will be to lead a small team, inspiring excellence in every interaction and embedding a truly donor-centric culture, integrated with managing daily BAU.
The Head of Supporter Services will report into the Head of Individual Giving and Supporter Engagement and lead a team of five direct reports (including additional casual staff during peak periods). The Supporter Services team is responsible for delivering exceptional donor care as well as processing donations, ensuring compliance and regulatory standards and KPIs are met.
- Motivate, coach, and inspire a small team (including volunteers/additional support during peak periods) to meet and beat their SLAs, aspiring to an environment of first call resolution and consistency in service.
- Maintain regular reporting, measuring the performance of the team and coaching where needed to empower the team to engage and build rapport with supporters, donors and fundraisers and consistently deliver best in class donor service.
- Ensure efficient processes are in place for donation processing, and inbound/outbound calling; suggesting process improvements and creating and updating training guides where possible.
- Manage workflow to provide effective coverage of the phone line during business hours, oversee daily processing and implement QA checks to minimise potential for error.
- Ensure accuracy with data entry and record keeping/database management, adhering to best practise regulatory and compliance standards.
- Build relationships internally to ensure the Supporter Services team delivers donor-centric services and work with the Fundraising teams to implement the donor care strategies as part of the fundraising strategy.
Essential Requirements
You will have a strong connection to the cause and be equally passionate about delivering and inspiring exceptional, donor-centric outcomes in a dynamic environment.
You will thrive when building and nurturing relationships both internal and external, and be able to confidently guide and coach your team to do the same.
- Qualifications or qualifications by experience in a relevant subject area, and advanced computer literacy skills, as well as experience in using CRMs – Raiser’s Edge experience will be highly regarded.
- Proven experience leading and motivating a team in a customer service or call centre environment, fostering a culture of continuous improvement and excellence in service.
- A solution and results-oriented mindset with high attention to detail and drive for quality as well as accuracy.
- Strong communication skills, both written and verbal, with an analytical approach to systems/processes.
How to Apply
To be considered for this position, please apply now with your resume and a tailored cover letter directly through the advertisement. If you have any further questions, please contact Diana Linde at diana@beaumontpeople.com.au.
Applications will be assessed as they are received - there is no closing date.
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities.
We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
