The International Institute for Complementary Therapists (IICT) is the leading professional membership body supporting complementary therapy practitioners and training providers across more than 37 countries. For over 23 years, IICT has strengthened credibility, compliance, and global connection within the natural therapies industry, providing professional accreditation, recognised membership pathways, and access to insurance solutions across 1,400+ modalities.
About the role:
As General Manager of Operations, you will work closely with the Founder to lead IICT’s next phase of global growth, overseeing operational strategy, commercial performance, and international expansion. You will translate strategic vision into actionable plans across marketing, partnerships, digital systems, and team performance. This role is ideal for a commercially astute, high-performing leader who thrives at the intersection of strategy, execution, and people.
To be successful you will have:
- Experience in a senior operations or executive leadership role (COO, General Manager, Head of Operations, or similar)
- Proven track record of growing and scaling organisations across multiple markets or regions
- Strong commercial awareness with the ability to manage budgets and improve performance
- Experience leading, mentoring, and inspiring high-performing teams
- Ability to translate big-picture strategy into clear, practical operational plans
- Comfortable working with digital systems, CRM platforms, and performance dashboards
- Strong relationship and stakeholder management skills
- High accountability, emotional intelligence, and confidence to make strategic decisions
- Partner with the Founder to shape and implement IICT’s operational strategy
- Lead the organisation’s international expansion and growth initiatives
- Oversee marketing, partnerships, and digital systems to support engagement and performance
- Manage budgets, monitor performance, and identify opportunities to improve efficiency
- Oversee the implementation and optimisation of IT and digital infrastructure, including CRM systems
- Ensure governance, compliance, and risk management standards are maintained
- Support the development and execution of member engagement and retention strategies
- Build, mentor, and lead high-performing teams across operations, marketing, and partnerships
- Represent IICT at industry events, conferences, and key stakeholder meetings
- Champion a positive, accountable, and values-driven organisational culture
IICT isn’t just a leader in the complementary therapies sector, it’s a team-first workplace with a vibrant and supportive culture. Based in beautiful Byron Bay, IICT is known for their strong values, collaborative environment, and emphasis on personal wellbeing, connection, and growth. Some benefits include:
- Great Place to Work® Certification
- WoW Day – a paid day off each year to spend however you like
- Birthday leave – take a day off to celebrate your special day
- Quarterly team days and fun days – personal and team growth opportunities
- Wellbeing perks – massage chair, infrared sauna and indoor trampoline
- Fun traditions – 2:33pm dance parties, Christmas and winter solstice celebrations, and monthly WoW Awards with prizes
- Opportunity to work alongside visionary leadership – contribute directly to shaping the organisation’s future
If you’re a strategic, high-performing leader ready to take ownership of operations and drive global growth at a purpose-driven professional membership organisation, we’d love to hear from you. Please apply today with:
- Your resume/CV
- A concise cover letter outlining why this opportunity excites you and how you would help elevate IICT’s next stage of growth
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
