Working as part of an agile squad , you will help improve end‑to‑end customer journeys by identifying opportunities for continuous improvement and supporting the implementation of practical solutions. You will work closely with marketing, fundraising, and internal stakeholders to ensure changes deliver real value for supporters while improving internal efficiencies.
Key responsibilities include:
- Identifying and facilitating continuous improvement workshops to gather stakeholder input and build engagement
- Ensuring supporter and internal feedback is captured and embedded into change initiatives
- Collecting and analysing data to assess feasibility and support decision‑making
- Reviewing, updating, and maintaining end‑to‑end customer journeys
- Supporting improvements to supporter correspondence journeys, ensuring consistency and quality
- Working with the agile squad to understand requirements, user stories, and acceptance criteria
- Monitoring progress, risks, and challenges and providing regular updates to stakeholders
- Ensuring compliance with organisational policies and procedures
You are a collaborative and proactive professional with a passion for customer experience and continuous improvement. You enjoy working across teams, simplifying processes, and translating insights into practical outcomes.
You will bring:
- Experience in customer experience, continuous improvement, or process improvement roles
- Strong stakeholder engagement and facilitation skills
- The ability to work with and interpret data
- Well‑developed problem‑solving and planning skills
- Clear written communication skills, including the ability to write in plain English
- Intermediate Microsoft Word and Excel skills
- Part‑time, flexible opportunity
- Meaningful work supporting positive supporter and customer experiences
- Collaborative, purpose‑driven environment
- Opportunity to contribute to real, measurable improvements
Please note that a valid WWCC is required or needs to be obtained before commencement of this role.
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
