About our partner
Cyclomedica have been bringing light into nuclear imaging since 1986, paving the way with nuclear medicine solutions in Australia and around the globe. From innovation, development, to clinical practice applications - Cyclomedica are the world leaders in functional lung ventilation imaging with their proprietary technology.
Created and manufactured in Australia, their flagship product, Technegas, has revolutionised diagnostic lung imaging and transforms the lives of millions of patients in 67 countries around the world.
Cyclomedica are currently experiencing an exciting transformation as they move into the US market after recently receiving US Food and Drug Administration approval - making this a great time to join the team and contribute to their growth and success!
The Role:
As a Customer Service Team Coordinator, you’ll be responsible for delivering exceptional customer service across Cyclomedica, ensuring the seamless coordination of activities and providing support across the Sales, Service, Operations, and Administration teams.
The responsibilities of the role include:
- Assist with reception, telephone, and visitor management, and handle incoming customer enquiries.
- Work collaboratively with customers and with Sales, Service, Operations, Administration, Head Office, and global teams.
- Coordinate and respond to customer queries, including distributing and following up on customer information and notifications.
- Assist with preparing customer proposals, agreements, and tenders.
- Support sales and purchase order processes (local and international), including order entry, processing, supplier placement, order status, stock receipt, dispatch, invoicing, and shipping documentation.
- Maintain and update customer records, licences, CRM systems, and general administrative filing/recordโkeeping.
- Provide Executive Team support (meeting preparation, coordination, contracts, documents, reports, file administration, communication, events).
- Provide NetSuite support, including data entry, reconciliation, inventory receipt, and related accounting/AR duties.
- Assist with reporting monthly sales tasks, general administration duties, active proposals, and open/back orders.
- Assist with conference preparation and coordination.
About you
- Advanced computer skills with strong knowledge of MS Office.
- Experience in an office administration environment, including understanding of clerical procedures, administrative systems, and basic office management principles.
- Exceptional written and verbal communication skills.
- Flexible, adaptable, and hardworking.
- Proactive attitude with the ability to work autonomously.
- Strong ability to prioritise, plan, organise, and solve problems.
- Skilled in information gathering and monitoring.
- High attention to detail and accuracy.
- Ability to work collaboratively as part of a team.
How to Apply
Join us in making a difference and be part of Cyclomedica. To be considered for this position please apply now with your resume. If you have any further questions, please contact Holly at Holly.McCann@beaumontpeople.com.au.
Beaumont People is exclusively partnering with Cyclomedica on this recruitment, so please send all enquiries to the above email. There is no closing date for this role, please apply as soon as possible as all applications will be reviewed as they are received.
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
