Beaumont People are proud to be partnering with Lifeline Australia. Lifeline Australia is a national suicide prevention charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. They are committed to empowering Australians to be suicide-safe through connection, compassion, and hope.
In this role you will lead the Clinical and Service Governance team and provide strategic leadership for clinical and service governance across Lifeline, ensuring safe, effective, person-centric crisis support is provided across all services.
Responsibilities of the role
- Lead the development and implementation of Lifeline’s Service and Clinical Governance Framework, including policies, procedures, governance structures, escalation pathways and annual governance planning
- Provide expert clinical oversight across incident management, SAC1 investigations, complaints, corrective actions and quality improvement, ensuring safe and effective service delivery
- Strengthen risk and safety systems
- Monitor and analyse service performance and drive continuous improvement and ensure compliance with national standard
- Build capability across the workforce, contributing to training content, competency frameworks, clinical supervision systems and practice review processes
- Foster strong internal and external partnerships, collaborating with centres, subcontractors, regulators, accrediting bodies, health providers and other stakeholders to uplift service quality and governance maturity
Essential Criteria:
To succeed in the role, you will be an experienced leader, with a strong professional background across mental health and service delivery. You will also have:
- Bachelor's degree in relevant field – Psychology, Social Work, Counselling or similar
- A strong track record managing clinical governance, clinical risk and escalations and complaints and multidisciplinary teams
- An understanding of the National Safety & Quality Digital Mental Health Standards
- Extensive knowledge and professional experience across mental health or community services, governing service quality and standards, and remediating service quality issues
- Knowledge of relevant State/Territory policies and procedures and national standards governing mental health, suicidality, child protection, and domestic violence
- A supportive, open, and transparent leadership style, to inspire teams and cultivate a positive culture.
- Experience in providing practice supervision in individual and group settings
- Ability to foster relationships across teams, as well as engage effectively with internal and external stakeholders, with an emphasis on the ability to lead, negotiate and influence through effective communication
- A growth mindset and ability to embrace continuous learning
- An understanding on how to lead a team through change, particularly in the implementation of service improvements and transitions
- Working Rights in Australia
- Criminal Record Check will be conducted
- Salary Packaging – access to some amazing tax savings through salary packaging
- Lifeline Learning Academy – access to instructor led and online courses through Australian Institute of Management and e-learning module.
- Flexible working – we provide flexibility and support to all employees and encourage work-life balance
- Employee Assistance Program – access to free counselling sessions for you and your family
- Beautiful office facilities in central location – including shower facilities
How to apply:
Beaumont People have been retained to recruit this position on behalf of The Lifeline Australia.
Applications will be reviewed as received and successful applicants will be contacted for further discussion.
If this sounds like something that you would be interested in, please apply directly to the advertisement with a full resume. A cover letter will be required if shortlisted. If you have any questions prior to submitting your application, please direct them to Rhonda Newman - rhonda@beaumontpeople.com.au.
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged
