Survivors & Mates Support Network (SAMSN) is Australia's leading non-for-profit organisation supporting male survivors of childhood sexual abuse, as well as their families, loved ones and supporters. Through counselling, peer support programs, advocacy and education, SAMSN provides a safe space for healing, connection and recovery. The organisation also delivers specialised training to health professionals, community organisations and government departments supporting those impacted by childhood trauma.
The Role
Reporting to the Chief Operating Officer, the Operations Manager provides high-level operational, office management and IT support across the organisation. Working closely with the COO and wider team, you'll be responsible for ensuring the smooth day-to-day running of the organisation's operations while supporting the delivery of services and organisational growth.
This is a varied, hands-on role where you’ll oversee office operations, support staff with technology, coordinate facilities, assist with operational administration with the support of the Receptionist/Administration Officer.
Just as importantly, you'll bring emotional maturity, professionalism and a calm, grounded approach, enabling you to thrive within a trauma-informed environment and contribute positively to the organisation's highly valued culture.
The Responsibilities of the Role Include:
- Overseeing the overall functioning, presentation and safety of the office.
- Managing facilities, office supplies, equipment and service providers.
- Coordinating workplace health and safety activities and implementing improvement initiatives.
- Providing IT support to staff and acting as the key liaison with external IT providers.
- Purchasing, setting up and maintaining office and IT equipment.
- Researching and implementing new systems, applications and technology solutions.
- Maintaining asset registers, records and operational documentation.
- Monitoring and responding to organisational enquiries and shared inboxes.
- Assisting with accounts payable administration, invoice processing and finance support.
- Managing organisational insurances and fleet administration.
- Supporting the coordination and promotion of workshops, programs and events.
- Providing high-quality administrative support across the organisation.
- Acting as a backup for reception and executive support functions when required.
- Minimum 3-5 years' experience in an Operations Manager, Office Manager or similar role.
- Strong communication and administration skills.
- Advanced Microsoft 365 skills, including experience with SharePoint, Excel and other business applications.
- Tech-savvy with demonstrated ability to provide first-level IT support and confidently liaise with external providers.
- Comfortable working within a trauma-informed environment and engaging with sensitive subject matter.
- Emotional maturity, professionalism and a calm, grounded approach.
- Experience handling inbound enquiries or customer-facing interactions with empathy and professionalism.
- High level of initiative, discretion and attention to detail.
- Current NSW Working With Children Check and National Police Check, or willingness to obtain.
- Qualification in Business, Administration or related field
- Experience in the not‑for‑profit or for‑purpose sector
- Meaningful work that directly supports survivors and their families.
- Highly collaborative and supportive culture with a strong focus on staff wellbeing.
- Values-led organisation united by a shared commitment to making a meaningful difference in the lives of others.
- Salary packaging benefits to increase take-home pay.
- Employee Assistance Program (EAP).
- Opportunity to contribute to a growing organisation with national expansion plans.
- Supportive leadership team.
- Genuine opportunity to make an impact across the organisation.
