Beaumont People are proud to be partnering with Lifeline Australia. Lifeline Australia is a national suicide prevention charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. They are committed to empowering Australians to be suicide-safe through connection, compassion, and hope.
Through their network of 17 Member organisations and 43 centres nationwide, we deliver life‑saving crisis support, community training, and specialist programs including DV‑alert.
We are seeking an exceptional Aboriginal and/or Torres Strait Islander leader to step into the role of Service Owner - 13YARN. This pivotal role holds end‑to‑end responsibility for the cultural integrity, safety, quality, and performance of 13YARN. You will shape how the service operates today, and how it evolves into the future.
Key Responsibilities
- Lead service design, planning, and continuous improvement
- Define and maintain the service model and roadmap
- Monitor service performance, risks, and quality outcomes
- Embed strong clinical governance and risk management frameworks
- Oversee incidents, complaints, audits, and evaluation
- Ensure compliance with relevant standards and regulations
- Co‑design services with First Nations communities
- Embed culturally safe, trauma‑informed, community‑led approaches
- Advocate for culturally appropriate models of care
- Represent 13YARN in governance forums and external partnerships
- Build trusted relationships with First Nations organisations, Elders, and community stakeholders
The Successful Applicant Will…
- Be an Aboriginal and/or Torres Strait Islander person with strong cultural knowledge, community connection, and cultural authority
- Deep understanding of cultural safety, intergenerational trauma, and the social and emotional wellbeing framework
- Minimum undergraduate degree in Psychology, Business, Design or related field
- Bring experience in service leadership, clinical or service governance, quality systems, or program oversight
- Demonstrate a commitment to culturally safe, trauma‑informed practice
- Be confident engaging with Elders, community organisations, First Nations stakeholders, and diverse partners
- Strong understanding of service design, human‑centred design and user experience principles
- Experience in service or product management, ideally in crisis, mental health or healthcare settings
- Hands‑on experience conducting user research and usability testing
- Bring a passion for strengthening crisis support for mob and improving outcomes for First Nations communities
- Contribute to a collaborative, values‑driven team and help shape a national service ecosystem
This is an identified position under section 14(d) of the Anti‑Discrimination Act 1977
Why Join Lifeline Australia?
If you’re passionate about strengthening culturally safe crisis support for mob and want to play a key role in shaping the future of 13YARN, we’d love to hear from you.
Apply now and help us build a safer, stronger, more connected future for Aboriginal and Torres Strait Islander peoples across Australia.
- Salary Packaging – access to some amazing tax savings through salary packaging
- Lifeline Learning Academy – access to instructor led and online courses through Australian Institute of Management and e-learning module.
- Flexible working – we provide flexibility and support to all employees and encourage work-life balance
- Employee Assistance Program – access to free counselling sessions for you and your family
- Beautiful office facilities in central location – including shower facilities
How to apply:
Beaumont People have been retained to recruit this position on behalf of The Lifeline Australia.
Applications will be reviewed as received and successful applicants will be contacted for further discussion.
If this sounds like something that you would be interested in, please apply directly to the advertisement with a full resume. A cover letter will be required if shortlisted.
If you have any questions prior to submitting your application, please direct them to Rhonda Newman - rhonda@beaumontpeople.com.au.
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged
