In this role, you'll be the key point of contact for members, conducting regular check-in calls, assisting with membership renewals, and supporting membership growth through conversion conversations with prospective members.
Key Responsibilities:
- Contact existing members to maintain engagement and provide support
- Manage membership renewal conversations and administration
- Assist with membership conversion and retention activities
- Maintain accurate records and update member information
- Deliver a positive and professional member experience
- Previous experience in customer service, memberships, sales support, call centre, or stakeholder engagement
- Strong verbal communication and relationship-building skills
- Confident making outbound calls and speaking with a broad range of people
- Organised with excellent attention to detail
- Available to commence ASAP
- Immediate start
- Initial 3-month temporary assignment
- Canberra location
- Friendly and supportive team environment
- Opportunity to contribute to a respected membership-based organisation
At Beaumont People, we believe that a diverse workplace is a thriving workplace, and we are proud to partner with organisations that share this commitment. We welcome applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) communities, and people living with disabilities.
