Membership Manager – Growth & Engagement | NFP Member Association
- Full-time, Permanent | $130k + Super
- Sydney CBD, NSW | Hybrid working (WFH & WFO)
- NFP Member Association
This established, purpose-led professional membership association represents a large and diverse workforce across a critical sector in NSW. With a strong reputation, engaged membership base and a clear focus on delivering value to members, the organisation is investing in the future of its membership function and offers the opportunity to make a meaningful impact on member engagement, retention and growth.
About the Opportunity
This newly created role will lead member acquisition, engagement and retention initiatives, supporting the success of a recently launched membership strategy. Combining strategic thinking with hands-on delivery, you will use member insights, stakeholder engagement and data-driven decision-making to enhance the member experience, strengthen membership value and drive sustainable growth.
This is an opportunity to shape the future of the membership function, influence organisational priorities and make a meaningful impact on member outcomes.
Key Responsibilities:
- Lead the implementation and ongoing optimisation of the membership strategy, tier structure and value proposition
- Drive membership acquisition, engagement and retention initiatives
- Oversee the end-to-end member experience, including onboarding, support and administration
- Analyse membership data and performance to identify opportunities and inform strategy
- Develop and deliver targeted membership campaigns across the member lifecycle
- Collaborate with internal teams and key stakeholders to enhance member value and engagement
- Identify and implement process, system and automation improvements
- Experience in a Membership Manager or similar role within a membership-based organisation
- Proven ability to develop and deliver strategies that drive member acquisition, engagement, retention and growth
- Strong stakeholder engagement, relationship management and influencing skills
- Experience using CRM systems and membership data to inform decision-making, with iMIS experience highly regarded
- Strong analytical, reporting and problem-solving capabilities
- A proactive, commercially minded and member-focused approach, with a passion for continuous improvement and delivering member value
- Hybrid working arrangement with 2 days working from home
- Additional accrued leave arrangements
- Opportunity to shape the future of a growing membership function
- Collaborative, energetic and values-driven culture
- Genuine opportunity to influence organisational strategy and growth
Apply now or contact Alyssa Long at Beaumont People on 02 9093 4907 or alyssa@beaumontpeople.com.au for a confidential discussion.
At Beaumont People, we believe a diverse workplace is a happy workplace. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and people with disability. We are committed to creating an inclusive recruitment process and can provide reasonable adjustments throughout the application process where required.
