Membership Services Coordinator
- Fully remote opportunity, candidate must be located within Australia
- 0.8 FTE
- $80,000 + super (FTE), pro rata
The Change Management Institute is a global, independent, not-for-profit association of change professionals. Created by members, for members, we’re dedicated to pushing the boundaries of the change management profession.
The Role
We’re looking for a motivated and detail-oriented Membership & Volunteer Services Coordinator to manage and improve the experience of our members and volunteers across the globe. Reporting to the Operations Team, you will play a central role in growing and supporting our community, maintaining systems, and contributing to the ongoing success of the Institute.
Key Responsibilities
- Manage all aspects of the membership lifecycle—from recruitment to renewal.
- Develop and implement strategies to grow and engage the member base.
- Handle member communications, respond to inquiries, and deliver excellent service.
- Collaborate with the communications team on newsletters, updates, and outreach.
- Analyse membership data to inform future initiatives, coordinate onboarding, engagement, and offboarding of country and chapter volunteers.
- Maintain volunteer resources, collect feedback, and help improve the volunteer experience.
- Ensure the membership database is accurate and compliant with data regulations.
- Experience in membership services, customer engagement, or volunteer management
- Strong communication and stakeholder management skills
- Excellent organisational skills and attention to detail
- Confidence using CRM systems, Microsoft SharePoint, and/or Learning Management Systems
- A proactive attitude, ready to support a global community
- The ability to work independently and collaboratively in a remote environment
- Experience in not-for-profit or association sectors
- An interest in change management or professional development
If you are interested, please submit your CV ASAP. Profiles will be reviewed as they are received with no deadline for this role.
