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Temporary Team Leader - Customer Service

Temporary Team Leader - Customer Service

Job Title: Temporary Team Leader - Customer Service
Contract Type: Temporary
Location: Sydney - CBD, Inner West & Eastern Suburbs
Industry:
Salary: $35 an hour + super
Start Date: ASAP
Reference: 25645864
Contact Name: Sophie Donaldson
Contact Email: sophie@beaumontpeople.com.au
Job Published: March 04, 2019 16:47

Job Description

Beaumont People are currently seeking a temporary Customer Service Team Leader to work for a humanitarian charity, with offices based in the CBD. This role is open to Working Holiday Visas and will run for 5 months. 

Your day to day duties will include;
  • Develop, coach and support your team to achieve quality and productivity targets 
  • Drive team engagement and morale 
  • Complete client and internal reports 
  • Lead by example in areas of professionalism, conduct, punctuality and leadership 
  • Develop action plans to optimize performance and drive continuous improvement 
  • Drive dedication to customer service and share knowledge within the team 
  • Proactively manage real-time operations 
  • Identify areas of potential efficiency improvements 
  • Conduct monthly One on Ones to review performance and provide coaching and feedback to individuals to support their personal development
 To be considered for these roles you will have;
  • Strong leadership skills
  • 1 -2 years recent Team Leader experience within a customer service environment 
  • Ability to motivate and coach customer service representatives 
  • Fresh thinking commitment to continuous improvement and the ability to develop innovative and creative solutions that add value to the company and its customers
  • Practical experience creating and aligning realistic plans to achieve organisational goals 
  • Provides clear direction while empowering others to contribute to outcomes
  • Monitor teams progress effectively, and manage change.  
What's in it for you;
  • Work/life balance with no weekends
  • Ongoing support and development 
  • Fantastic offices based in the CBD with amazing facilities 
If you are a stand out Team Leader looking to join an iconic charity, then please contact Sophie by applying today!