Temporary Supporter Relations/Customer Service

Temporary Supporter Relations/Customer Service

Job Title: Temporary Supporter Relations/Customer Service
Contract Type: Temporary
Location: Sydney - North Shore & Northern Beaches
Reference: 2870702
Job Published: February 19, 2019 13:46

Job Description

A well respected charity based in the Northern Beaches are looking for two candidates to assist with their upcoming community fundraising campaign for the next 2 months.

Key responsibilities and duties include: 
  • Inbound and outbound calls to offer support for all general queries about the upcoming campaign
  • Supporter care to supporters and general public, including supporting fundraising and campaigning activity
  • Responding to enquiries (via telephone, email and mail) from supporters and the public about the charity's campaign
  • Updating supporter records in the database, updating change of address, return to senders, communication preferences, payment details 
  • Ensuring data integrity throughout all processes       
  • Following through on all enquiries
  • Researching to effectively respond to a wide range of issues and to support the campaigns team 
To be considered for this role, it is important that you have: 
  • Previous customer service and administration experience 
  • Be available immediately for 2 months
  • Be able to commute to the Northern Beaches
  • A fantastic phone manner
  • Superior written and verbal communication skills
  • Strong attention to detail 
In return, you will receive a competitive hourly rate and the opportunity to work for a much loved charity with a friendly, flexible working culture.  If you match the criteria above, please apply right away!