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Contact Centre Team Leader

Contact Centre Team Leader

Job Title: Contact Centre Team Leader
Job Type: Permanent
Location: Sydney - Ryde & Macquarie Park
Industry: Contact Centre & Sales
Salary Detail: $70,000 + super
Reference: 3169297
Contact Name: Taylor Sharp
Contact Email: taylor@beaumontpeople.com.au

Job Description

Team Leader
  • Based in Rhodes
  • Full-time, permanent role – flexible working arrangements
  • $70,000 + Super
ABOUT THE ROLE

Working as the Team Leader you will be managing the Customer Service Team to provide the best service and outcomes to all customers.

Main responsibilities and duties:
  • Managing the team in all aspects of customer service and sales
  • Set and drive KPI expectations and goals
  • Provide ongoing support and feedback to the team to ensure consistent engagement and improvement
  • Work with the Management team to work towards company-wide goals
  • Provide guidance, support, coaching and development to staff
  • Manage any call escalations
ABOUT YOU

In this role, we are looking for a motivated, passionate and engaging team leader. This person must have the drive and desire to grow and develop a performing customer service team.

Skills and experience:
  • Must have experience leading/supervising a team of customer service agents
  • Must have proven experience in Customer Service leadership
  • Strong people leadership skills
  • A positive and hardworking attitude is an absolute must
  • Must have traits including honesty, integrity, creativity, teamwork and leadership
  • Ideally, you will be seeking your next long-term role
HOW TO APPLY
Please submit your CV through the link below and one of our consultants will be in touch shortly.

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