Supporter Services Telephone Executive

Supporter Services Telephone Executive

Job Title: Supporter Services Telephone Executive
Contract Type: Permanent
Location: CBD, Inner West & Eastern Suburbs
Salary: Competitive salary packaging
Start Date: tbc
Reference: 2739685
Contact Name: Shonagh
Contact Email: shonagh@beaumontpeople.com.au
Job Published: May 11, 2018 17:51

Job Description

Charity – Customer service – Donor Care – Supporter services – key role in charity fundraising team
  • Inbound calls, emails and thanking supporters
  • Competitive Salary Packaging
  • CBD location
About the organisation
This leading charity raises money for research into the prevention and cure of cancer
Role Summary
The Donor Care Coordinator provides telephone and email support to supporters, donors and fundraisers when they contact the charity via various communication channels
Key Responsibilities

  • Building rapport and having engaging conversation with supporters, donors and fundraisers over the telephone
  • Creation and continuous improvement of call scripts
  • Ensure phone interactions and data are captured accurately
  • Donation processing received via mail and direct debits
  • Actioning and responding to all enquiries received via the various supporter email inboxes
Skills & Attributes
  • Exceptional customer service, relationship-oriented
  • Contact centre experience preferred but not essential
  • Good communication skills – written, verbal, and telephone manner
  • Interest in working in a non-profit charity environment
  • High levels of interpersonal skills
  • Team player

  • Access to not-for-profit salary packaging
  • Career development within a charity
  • Opportunity to work autonomously and as part of a small, supportive team
Application Process
Please apply as soon as possible as applications will be reviewed on an immediate basis. 
Beaumont Not for Profit has been contracted to recruit this role.  Beaumont NFP is a non-profit service specialising in delivering unparalleled permanent and temporary recruitment solutions to the Not for profit sector on a Not for Profit basis