Supporter Services - Customer Service

Supporter Services - Customer Service

Job Title: Supporter Services - Customer Service
Contract Type: Temporary
Location: Sydney - CBD, Inner West & Eastern Suburbs
Reference: 2889861
Contact Name: Kat Holeyman
Contact Email: katherine@beaumontpeople.com.au
Job Published: February 15, 2019 12:00

Job Description

We have a fantastic opportunity for a temporary Donor Administrator/Supporter Care with a health charity in the City. The role is to start immediately for 3 months, possibly longer.

Key responsibilities and duties include: 
  • Making thank you calls to regular donors
  • Providing supporter care to supporters and general public, including supporting fundraising and campaigning activity
  • Responding to enquiries (via telephone, email and mail) from supporters and the public about the charity's work
  • Processing of internet, mail and telephone donations, batching and banking donations in Raisers Edge
  • Updating supporter records in the database (Raisers Edge), updating change of address, return to senders, communication preferences, payment details 
  • Ensuring data integrity throughout all processes       
  • Following through on donor enquiries
  • Researching to effectively respond to a wide range of issues and to support the campaigns team 
To be successful in this role it is important that you enjoy providing exceptional levels of customer service, are able to research answers to supporters questions and place a high value on attention to detail and accuracy when working with databases. 

To be considered for this role, it is important that you have: 
  • A solid background in administration and phone based customer service (Essential)
  • Previous donor administration or supporter care experience (Desirable)
  • Raisers Edge, thankQ or Salesforce experience (Desirable)
  • A fantastic phone manner
  • Superior written and verbal communication skills
  • Strong attention to detail 
In return, you will receive a competitive hourly rate and the opportunity to work for a much loved charity with a friendly, flexible working culture.  If you match the criteria above, please apply right away!