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Supporter Services and Administration Officer

Supporter Services and Administration Officer

Job Title: Supporter Services and Administration Officer
Job Type: Permanent
Location: Sydney - CBD, Inner West & Eastern Suburbs, Sydney
Industry: Charities
Reference: 3271444
Contact Name: Diana Linde
Contact Email: diana@beaumontpeople.com.au

Job Description

                     Supporter Services and Administration Officer
  • Join a passionate team in an exciting time of change for the organisation
  • Access to not-for-profit tax benefit, work from home flexibility, and a staff wellbeing program
  • Close to multiple transit options including a light rail stop just minutes away
Our client

Founded in 2002, The Black Dog Institute is a not-for-profit Medical Research Institute and a global leader in translational mental health research.

We harness the latest technology and other tools to quickly turn our world-class research findings into clinical services education and e-health products that improve the lives of people with mental illness and the wider community. Our areas of strength include suicide prevention, e-mental health, workplace mental health, novel treatments, and prevention in young people.

Our mission is to enable mentally healthier lives through innovations in science, medicine, education, public policy, and knowledge translation.

Role Summary

This is a great opportunity to work for an organisation that supports a donor-centric approach. Join a team of experienced fundraisers that share a common goal, working for a wonderful charity.

You will be based at their Head Office and will be responsible for providing telephone and email support with best-practice donor care and undertake database and administrative tasks across single and regular giving functions.
Key Responsibilities
  • Liaise with donors, provide the highest customer service levels – communicate in a timely and professional manner
  • Data entry of supporter information, accurate record taking is essential
  • Ensure database is up to date and accurate, perform regular data hygiene exercises
  • Import data from third party suppliers, provide reports, segmentation, and lists to support campaigns as needed
  • Process donations and prepare receipts, reconcile batched donations with bank reports – collaborate with the Finance team for donor-related tasks
  • Provide administration support for various appeals – everything from processing mail to thanking donors, and more

Skills & Attributes

You must be able to adapt to changing priorities and be passionate about providing excellent customer service to a variety of internal and external stakeholders.
  • Exceptional customer service, relationship-oriented
  • Good communication skills – written, verbal, and telephone manner
  • Strong computer literacy and administration skills, able to pick up new systems quickly
  • Proven experience working with CRM’s and databases – (ideally Raiser’s Edge or Salesforce but not a must-have)
  • Able to collaborate effectively with a variety of stakeholders and work autonomously

How to apply

Please apply as soon as possible as applications will be reviewed on an immediate basis. 
For more information, please contact Diana Linde (diana@beaumontpeople.com.au) at Beaumont People

Beaumont Not-for-Profit has been retained to recruit this position on behalf of The Black Dog Institute. Please direct all enquiries to Diana Linde at Beaumont People