- Join a passionate team in an exciting time of change for the organisation
- Access to not-for-profit tax benefit, work from home flexibility, and a staff wellbeing program
- Close to multiple transit options including a light rail stop just minutes away
Founded in 2002, The Black Dog Institute is a not-for-profit Medical Research Institute and a global leader in translational mental health research.
We harness the latest technology and other tools to quickly turn our world-class research findings into clinical services education and e-health products that improve the lives of people with mental illness and the wider community. Our areas of strength include suicide prevention, e-mental health, workplace mental health, novel treatments, and prevention in young people.
Our mission is to enable mentally healthier lives through innovations in science, medicine, education, public policy, and knowledge translation.
This is a great opportunity to work for an organisation that supports a donor-centric approach. Join a team of experienced fundraisers that share a common goal, working for a wonderful charity.
You will be based at their Head Office and will be responsible for providing telephone and email support with best-practice donor care and undertake database and administrative tasks across single and regular giving functions.
- Liaise with donors, provide the highest customer service levels – communicate in a timely and professional manner
- Data entry of supporter information, accurate record taking is essential
- Ensure database is up to date and accurate, perform regular data hygiene exercises
- Import data from third party suppliers, provide reports, segmentation, and lists to support campaigns as needed
- Process donations and prepare receipts, reconcile batched donations with bank reports – collaborate with the Finance team for donor-related tasks
- Provide administration support for various appeals – everything from processing mail to thanking donors, and more
Skills & Attributes
You must be able to adapt to changing priorities and be passionate about providing excellent customer service to a variety of internal and external stakeholders.
- Exceptional customer service, relationship-oriented
- Good communication skills – written, verbal, and telephone manner
- Strong computer literacy and administration skills, able to pick up new systems quickly
- Proven experience working with CRM’s and databases – (ideally Raiser’s Edge or Salesforce but not a must-have)
- Able to collaborate effectively with a variety of stakeholders and work autonomously
How to apply
Please apply as soon as possible as applications will be reviewed on an immediate basis.
For more information, please contact Diana Linde (firstname.lastname@example.org) at Beaumont People
Beaumont Not-for-Profit has been retained to recruit this position on behalf of The Black Dog Institute. Please direct all enquiries to Diana Linde at Beaumont People