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Supporter Relations Officer

Supporter Relations Officer

Job Title: Supporter Relations Officer
Job Type: Permanent
Location: Sydney - CBD, Inner West & Eastern Suburbs, Sydney
Industry: Charities
Reference: 3280732
Contact Name:
Contact Email:

Job Description

Supporter Relations Officer 

Provide warm, friendly, informed donor care and customer service to supporters of a charity that works to improve the quality of life for Australian cancer patients and their families through research, treatment and care.
  • Inner West location, close to public transport
  • Opportunity to be mentored by an experienced manager 
  • Flexibility to work from home one day a week
Role Summary
  
As the Supporter Services Officer, you will be responsible for building a community of regular monthly supporters through outbound phone calls. You will communicate with passion and inspire supporters by the work of the organisation to drive fundraising outcomes. 

Key Responsibilities
  • Develop excellent supporter relations by giving a high level of customer service as the main point of contact for outbound communications
  • Communicate both verbally and in writing to supporters
  • Inspire supporters to sign up and/or retain their financial support to maximise long term donor numbers
  • Manage complaint handling process and feedback promptly with a view to
    resolve all complaints with a positive outcome
  • Accurate and timely donation processing and maintenance of relevant supporter information in the database
  
Skills & Attributes
  • Excellent experience in quality supporter / customer service / telemarketing / face-to-face fundraising / sales / call centre or similar
  • High emotional intelligence and empathy
  • High level of communication skills with a warm, polite and professional manner
  • Excellent listening and negotiation skills
  • Interest in working in the Not-For-Profit sector
  
Does this sounds like a role for you? If so APPLY NOW as applications will be reviewed on an immediate basis.

If you have questions please contact Kristina 9093 4911 or Kristina@beaumontpeople.com.au.
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