Supporter Care/Customer Service

Supporter Care/Customer Service

Job Title: Supporter Care/Customer Service
Contract Type: Temporary
Location: Sydney - CBD, Inner West & Eastern Suburbs
Reference: KLS4291
Contact Name: Kat Holeyman
Contact Email: katherine@beaumontpeople.com.au
Job Published: March 20, 2019 16:32

Job Description

We have multiple roles with various charities across Sydney for a Supporter care/Donor Support officer.

Key responsibilities and duties include: 
  • Inbound and outbound calls to offer support for all general queries about the upcoming campaign
  • Supporter care to supporters and general public, including supporting fundraising and campaigning activity
  • Responding to enquiries (via telephone, email and mail) from supporters and the public about the charity's campaign
  • Updating supporter records in the database, updating change of address, return to senders, communication preferences, payment details 
  • Ensuring data integrity throughout all processes       
  • Following through on all enquiries
  • Researching to effectively respond to a wide range of issues and to support the campaigns team 
To be considered for this role, it is important that you have: 
  • Previous customer service and administration experience 
  • Be available immediately for 2-4 months
  • A fantastic phone manner
  • Superior written and verbal communication skills
  • Strong attention to detail 
  • To have experience within a charity with a charity database - Raisers Edge, Salesforce, ThankQ
In return, you will receive a competitive hourly rate and the opportunity to work for a much loved charity with a friendly, flexible working culture.  If you match the criteria above, please apply right away!