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Student Services Officer

Student Services Officer

Job Title: Student Services Officer
Contract Type: Permanent
Location: Sydney
Industry:
Reference: 2709102
Contact Name: Claire Lording
Contact Email: claire@beaumontpeople.com.au
Job Published: April 16, 2018 11:15

Job Description


Student Services Officer 
  • Provide face to face, phone and email support to students and internal stakeholders
  • Flexible working hours and great benefits with a gym onsite, parking and childcare facilities
  • 5 year contract paying $65,000 +17 % Super
  • Based in the Eastern suburbs close to public transport and links 
Established education provider is looking for a customer focused officer to provide frontline service and support.

Duties:
  • Provide excellent, accurate, timely, and effective service via email, phone and in-person to academic staff and students
  • Answer enquiries, develop/revise frequently asked questions and resources to provide assistance to stakeholders, resolve queries or complaints that may require input from others;
  • Provide Staff with ID cards and answer queries from internal staff
  • Maintain records accurately and appropriately
  • Draft correspondence and produce accurate reports as required
  • Use online workflow and communication tools/technology

Skills and Experience required:
  • Excellent interpersonal, verbal and written communication skills, including the demonstrated ability to effectively correspond, advise and develop collaborative relationships with colleagues and clients
  • Demonstrated customer service skills including the ability to liaise with people at all levels
  • Excellent organisational and administrative skills, including attention to detail and accuracy, the ability to plan, anticipate and prioritise tasks, meet competing deadlines and follow up on issues until resolved
  • Demonstrated initiative, proactive problem-solving and decision making skills
  • Ability to foster a positive team culture, whilst working as part of the team
  • Ability and willingness to work outside office hours on a roster basis and to undertake promotional activities from time-to-time

If you are interested in this 5 year contract and meet the above requirements, please submit your resume by selecting 'Apply' now - we look forward to reviewing your application.