Student Services Officer 

• Provide face to face, phone and email support to students and internal stakeholders
• Flexible working hours and great benefits with a gym onsite, parking and childcare facilities
• 5 year contract paying $65,000 +17 % Super
• Based in the Eastern suburbs close to public transport and links 

Established education provider is looking for a customer focused officer to provide frontline service and support.

Duties:

• Provide excellent, accurate, timely, and effective service via email, phone and in-person to academic staff and students
• Answer enquiries, develop/revise frequently asked questions and resources to provide assistance to stakeholders, resolve queries or complaints that may require input from others;
• Provide Staff with ID cards and answer queries from internal staff
• Maintain records accurately and appropriately
• Draft correspondence and produce accurate reports as required
• Use online workflow and communication tools/technology

Skills and Experience required:

• Excellent interpersonal, verbal and written communication skills, including the demonstrated ability to effectively correspond, advise and develop collaborative relationships with colleagues and clients
• Demonstrated customer service skills including the ability to liaise with people at all levels
• Excellent organisational and administrative skills, including attention to detail and accuracy, the ability to plan, anticipate and prioritise tasks, meet competing deadlines and follow up on issues until resolved
• Demonstrated initiative, proactive problem-solving and decision making skills
• Ability to foster a positive team culture, whilst working as part of the team
• Ability and willingness to work outside office hours on a roster basis and to undertake promotional activities from time-to-time

If you are interested in this 5 year contract and meet the above requirements, please submit your resume by selecting 'Apply' now - we look forward to reviewing your application.