Job Description
Student Services Officer
Duties:
Skills and Experience required:
If you are interested in this 5 year contract and meet the above requirements, please submit your resume by selecting 'Apply' now - we look forward to reviewing your application.
- Provide face to face, phone and email support to students and internal stakeholders
- Flexible working hours and great benefits with a gym onsite, parking and childcare facilities
- 5 year contract paying $65,000 +17 % Super
- Based in the Eastern suburbs close to public transport and links
Duties:
- Provide excellent, accurate, timely, and effective service via email, phone and in-person to academic staff and students
- Answer enquiries, develop/revise frequently asked questions and resources to provide assistance to stakeholders, resolve queries or complaints that may require input from others;
- Provide Staff with ID cards and answer queries from internal staff
- Maintain records accurately and appropriately
- Draft correspondence and produce accurate reports as required
- Use online workflow and communication tools/technology
Skills and Experience required:
- Excellent interpersonal, verbal and written communication skills, including the demonstrated ability to effectively correspond, advise and develop collaborative relationships with colleagues and clients
- Demonstrated customer service skills including the ability to liaise with people at all levels
- Excellent organisational and administrative skills, including attention to detail and accuracy, the ability to plan, anticipate and prioritise tasks, meet competing deadlines and follow up on issues until resolved
- Demonstrated initiative, proactive problem-solving and decision making skills
- Ability to foster a positive team culture, whilst working as part of the team
- Ability and willingness to work outside office hours on a roster basis and to undertake promotional activities from time-to-time
If you are interested in this 5 year contract and meet the above requirements, please submit your resume by selecting 'Apply' now - we look forward to reviewing your application.
