Job Description
- Opportunity to lead a growing team
- Based in the Sydney CBD
- Opportunity to study any of their courses for free
This Manager will lead a team in the development, delivery, review and evaluation of learning and assessment materials for a defined suite of financial planning courses. This person will ensure that the quality of the students’ learning experience is exceptional.
Key responsibilities include;
- Development, maintenance and delivery of Learning and assessment materials
- Lead, coach, guide and motivate direct reports to achieve performance objectives and professional development plans
- Undertake learning and assessment improvement activities, including moderation, validation, course reviews and course re-fresh projects
- Contribute to the effective resolution of student complaints and grievances within the parameters of the student grievance policy, investigate and resolve allegations of academic misconduct
- Recruit and oversee training of new staff as required
- Provide support to Student Services and Student Advisers when requires and address any specific concerns
- Manage any escalations from the wider business
- Work effectively and cooperatively as part of a team. Contribute to a positive, positive and safe workplace
The ideal candidate will have a positive ‘can do’ attitude with the ability to effectively communicate both internally and externally.
Key qualifications and skills include;
- Experience working in a higher education or learning and development environment
- Experience developing learning resources to enhance student experience
- Excellent verbal and non-verbal communication
- Demonstrated ability to meet deadlines and project management skills
- Ability to work as a team and autonomously
- Certificate IV in Training and Assessment
- Bachelors Degree or tertiary qualifications
- Financial services qualification or experience from working in the industry
- Experience in developing courses for online and blended delivery
- Working within a leading education provider based in the CBD
- The opportunity to study any of their courses online for free
- Collaborative and progressive environment
