Donor Services Coordinator - Lifeline

Donor Services Coordinator - Lifeline

Job Title: Donor Services Coordinator - Lifeline
Contract Type: Permanent
Location: CBD, Inner West & Eastern Suburbs
Salary: Competitive salary packaging
Start Date: TBC
Reference: 2856257
Contact Name: Shonagh Dimmick
Contact Email: shonagh@beaumontpeople.com.au
Job Published: December 01, 2018 10:01

Job Description

Be the first customer service expert to support donors over the telephone and email and help shape the team and develop processes and procedures!
  • CBD location
  • Work/life balance + competitive salary
  • Build relationships with donors and supporters
About the organisation
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
Role Summary
The Donor/Supporter Services Coordinator is the first point of contact for all donor enquiries via phone and email and will deliver donor support and stewardship utilising listening skills and empathy.
Key Responsibilities

  • Responsible for donation phone line
  • Manage fundraising email inbox and action all requests
  • Provide excellent customer service to all stakeholders
  • Help develop supporter contact and data management processes
  • Database maintenance and donation processing
  • Importing and exporting of data

Skills & Attributes

  • Supporter relations / customer service experience
  • Strong phone contact handling skills and active listening
  • Experience with CRM systems – Salesforce is desirable
  • Excel skills
  • Excellent written and verbal communication skills
  • Practical understanding of fundraising a plus

  • Access to salary packaging
  • Help grow and shape the donor services team
  • Good work/life balance
Application Process
Please apply as soon as possible as applications will be reviewed on an immediate basis.
Beaumont People Not for Profit has been contracted to recruit this role.  Beaumont People NFP specialise in delivering unparalleled permanent and temporary recruitment solutions to the Not for profit sector.