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Donation Processing and Customer Service

Donation Processing and Customer Service

Job Title: Donation Processing and Customer Service
Job Type: Permanent
Location: Sydney - CBD, Inner West & Eastern Suburbs
Industry: Charities
Salary Detail: Competitive salary packaging
Reference: 2895409
Contact Name: Shonagh Dimmick
Contact Email: shonagh@beaumontpeople.com.au

Job Description

Looking for a self starter with data entry and processing experience to join this cancer research Charites customer service and community engagement team!

  • Broad invoice processing and customer service role!
  • CBD location
  • Competitive salary packaging
About the organisation
The Australian Cancer Research Foundation’s mission is to outsmart cancer by providing world-class scientists with the equipment they need to improve prevention, diagnosis and treatment of all types of cancer.   

Role Summary
As part of the Community Engagement team you are responsible for providing exceptional customer service to new and existing supporters, ensuring timely donation processing and receipting and maintaining the integrity of our donor database.   

Key Responsibilities

  • Processing all Community Engagement donation details into CRM database Salesforce.com
  • Updating Salesforce records with correspondence, phone calls and emails received
  • Responding to enquiries from donors, supporters and the general public
  • Providing first line customer support to donors and fundraisers
  • Day to day management of ACRF Volunteers
  • Assist the ACRF team in their mission to outsmart cancer

Skills & Attributes


  • Experience inputting/processing data into Salesforce.com platform or similar CRM database
  • Confident with Microsoft Office suite of products in particular Excel
  • Comfortable working with spreadsheets and data with good attention to detail
  • Integrity and accuracy of information capturing in the donor database
  • Excellent interpersonal and relationship management skills with strong customer service
Benefits 

  • Access to salary packaging
  • Good work/life balance
Application Process
Please apply as soon as possible as applications will be reviewed on an immediate basis.  

Beaumont People Not for Profit has been contracted to recruit this role.  Beaumont People NFP specialise in delivering unparalleled permanent and temporary recruitment solutions to the Not for profit sector.