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Database Coordinator - Raisers Edge

Database Coordinator - Raisers Edge

Job Title: Database Coordinator - Raisers Edge
Contract Type: Temporary
Location: Sydney
Industry:
Start Date: ASAP
Reference: 2671053
Contact Name: Kat Holeyman
Contact Email: katherine@beaumontpeople.com.au
Job Published: February 15, 2018 17:45

Job Description

We have a fantastic opportunity for a Donor Administrator with an international animal welfare charity based in Sydney. This charity focuses on conservation and improving the habitats and lives of wild animals across the globe. The team is passionate about protecting the rights of animals through political advocacy and education and are looking for a like minded person to join their team.

This is a full time (Mon-Fri 9-5) ongoing temporary role until the end of the year.

Key responsibilities and duties include: 
  • Providing supporter care to supporters and general public, including supporting fundraising and campaigning activity
  • Responding to enquiries (via telephone, email and mail) from supporters and the public about animal welfare issues and the charity's work
  • Processing of internet, mail and telephone donations, batching and banking donations 
  • Updating supporter records in the database, updating change of address, return to senders, communication preferences, payment details 
  • Ensuring data integrity throughout all processes       
  • Following through on donor enquiries
  • Researching to effectively respond to a wide range of issues and to support the campaigns team
ABOUT YOU

To be successful in this role it is important that you enjoy providing exceptional levels of customer service, are able to research answers to supporters questions and place a high value on attention to detail and accuracy when working with databases. 

To be considered for this role, it is important that you have: 
  • Previous donor administration or supporter care experience
  • Experience in Raisers Edge, Salesforce or ThankQ
  • A fantastic phone manner
  • Superior written and verbal communication skills
  • The ability to research facts and put together effective clear responses on a wide range of issues
  • Strong attention to detail 
In return, you will receive a competitive hourly rate and the opportunity to work for a much loved charity with a friendly, flexible working culture.  If you match the criteria above, please apply right away!