Customer Service Representative - Charity/Northern Beaches

Customer Service Representative - Charity/Northern Beaches

Job Title: Customer Service Representative - Charity/Northern Beaches
Contract Type: Temporary
Location: Sydney
Reference: 2696108
Contact Name: Kat Holeyman
Contact Email: katherine@beaumontpeople.com.au
Job Published: March 16, 2018 15:15

Job Description

We are looking for an enthusiastic and engaging person to help a much loved charity with calls to their donors. These donors are involved in a fun sporting event for the charity, so your call will be to say thank you and update details.

The role is based on the Northern Beaches, so you need to be able to commute to this area easily.  The role will start immediately and is for 1 month.

Key responsibilities and duties include: 
  • Inbound and outbound calls to offer support for all general queries about the upcoming campaign
  • Supporter care to supporters and general public, including supporting fundraising and campaigning activity
  • Responding to enquiries (via telephone, email and mail) from supporters and the public about the charity's campaign
  • Updating supporter records in the database, updating change of address, return to senders, communication preferences, payment details 
  • Ensuring data integrity throughout all processes       
  • Following through on all enquiries
  • Researching to effectively respond to a wide range of issues and to support the campaigns team 
To be considered for this role, it is important that you have: 
  • Previous customer service and administration experience 
  • A fantastic phone manner
  • Superior written and verbal communication skills
  • Strong attention to detail 
In return, you will receive a competitive hourly rate and the opportunity to work for a much loved charity with a friendly, flexible working culture.  If you match the criteria above, please apply right away!