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Customer Service Officer

Customer Service Officer

Job Title: Customer Service Officer
Contract Type: Temporary
Location: Parramatta & Western Suburbs
Industry:
Salary: $28 per hour
Start Date: Immediate
Reference: 2716291
Contact Name: Claire Lording
Contact Email: claire@beaumontpeople.com.au
Job Published: April 23, 2018 15:00

Job Description


Customer Service Officer

  • Small team working on a fortnightly rotating roster 8:20am-4:20pm and 9:30am-5:30pm Monday-Friday
  • Close to Public Transport
  • During peak periods, may include another shift 11am-7:00pm 
  • $28 per hour plus Super
Duties:
  • Provide high quality, responsive customer focused service to internal and external customers, through multiple communication channels - phone, web and email
  • Identify and convert new business opportunities, convert inbound calls from enquiry to enrolment and promote products and services 
  • Follow up applications and process payments including handling a variety of payments options and receipting manual or electronic payments
  • Handle client service requests, complaints and transactions received via multi-channel communications (i.e. telephone, email and internet) and provide general information through using questioning, negotiation and fact finding techniques to determine and clarify clients’ needs
  • Identify opportunities to expand or improve Client Services, monitor ongoing effectiveness, provide feedback to the team leader and report issues impacting on system integrity
  • Effectively use a range of corporate systems and websites to access information to promptly respond to clients regarding the institute’s products, services, activities and initiatives, ensuring advice is accurate, timely, complete and consistent.
Experience Required:
  • Excellent written and verbal communication skills
  • Time management and prioritising skills
  • Intermediate MS Office skills
  • Customer service or Call Centre experience
  • Previous warm sales or upselling experience
  • Availability to work overtime during peak periods
Working holiday Visa holders are welcome to apply