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Customer Service - Donor care

Customer Service - Donor care

Job Title: Customer Service - Donor care
Contract Type: Permanent
Location: Sydney - CBD, Inner West & Eastern Suburbs
Industry:
Salary: Competitive salary packaging
Reference: 2905268
Contact Name: Shonagh
Contact Email: shonagh@beaumontpeople.com.au
Job Published: March 15, 2019 12:01

Job Description

Have meaningful conversations with supporters of this well-loved, medical research charity in this busy, high volume, inbound call position!
  • Newtown, Inner west location
  • Build relationships with current supporters
  • Learn about the research the scientists carry out
About the organisation
This charity is a medical research institute that performs groundbreaking research in state-of-the-art facilities across Sydney.
  
Role Summary
The Donor Services Representative is the primary point of contact for all inbound telephone calls and emails from regular donors.
  
Key Responsibilities
  • Answer all phone calls promptly
  • Build engagement and rapport on the phone
  • Listen, thank and save regular donors
  • Turn feedback from regular donors into actionable improvements
  • Capture donor information accurately in Raisers Edge database
Skills & Attributes
  • Strong Customer Service skills
  • Excellent communication skills – telephone and face to face
  • Call centre or inbound and outbound calls experience desirable, not essential
  • Experience using databases. Raisers Edge experience desirable, not essential
  • Team player
  • Interest in the not-for-profit / health / scientific area
Benefits 
  • Access to salary packaging
  • Good work/life balance
  
Application Process
Please apply as soon as possible as applications will be reviewed on an immediate basis.
 
Beaumont People Not for Profit has been contracted to recruit this role.  Beaumont People NFP specialise in delivering unparalleled permanent and temporary recruitment solutions to the Not for profit sector.
 
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