Job Description
About the company:
My client is looking for an ambitious customer service professional to help grow their thriving business. Over the last 25 years, this business has earned an outstanding reputation in excellent customer service and they're looking for an enthusiastic individual possessing a strong commitment to customer service and administration.
About the role:
You will primarily be looking after wholesale and trade customers and will manage all customer service and administration through those channels.
As the successful applicant you will possess:
- An administration/customer service background
- Be able to meet customer’s requests and inquiries
- Able to create and follow up on quotes and up-sell
- Able to communicate with a broad demographic of customers
- Able to work independently and quickly find solutions to any problems that arise
- Professional telephone manner with excellent communication
- Experience working in a busy team environment
- Professional, positive & flexible approach
- Competent in the use of Microsoft Office suite
- Data entry/ keyboard skills and accuracy
- Emotional intelligence and maturity
- At least 6 months worth of administration/customer service experience
- Strong customer service focus and clear communication skills (verbal and written)
- Ability to learn new systems
If you require further information please contact Sophie Donaldson on 02 9093 4933
