Customer Service Advisor

Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: CBD, Inner West & Eastern Suburbs
Salary: $45,000-50,000 + super
Reference: 2859095
Job Published: December 06, 2018 17:15

Job Description

Customer Service Advisor
  • Based in the CBD close to public transport links
  • Opportunity to progress within the organisation
  • Opportunity to study any of their courses for free
  • Paying between $45,000-$50,000 + super

In this role the customer service advisor is responsible for responding to inbound client and subscriber queries in a professional and efficient manner. It is assisting with providing information about products, product training, subscriptions and learning material via email and outbound calls.

  • Supporting clients and subscribers with their queries and providing efficient responses
  • Provide excellent customer service and support to new and existing customers
  • Coordinate and manage subscription renewals, this includes renewing subscriptions, follow-up on due or overdue subscriptions and maintaining the database ensuring accurate records of subscribers
  • Assist with the monthly roll out of products, this could include assisting with articles and multimedia content
  • Contribute to a supportive, positive and safe workplace by ensuring that all companies policies and procedures are followed
  • Always ensure a positive attitude and aim to be a productive member of the team following all company values
  • Experience in a phone-based role providing excellent customer service to all clients
  • Database, data literacy, analytical and reporting skills
  • Great organisation, planning and problem-solving skills
  • Good attention to detail, team work, verbal and communication skills
  • Strong time management and the ability to self-motivate
  • It is desirable to have experience with subscription-based products and services, or experiences with Salesforce or CMS
If you are interested in this role, please apply below. For more information please email Emily at emilyh@beaumontpeople.com.au

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