Customer Care Team Leader

Customer Care Team Leader

Job Title: Customer Care Team Leader
Contract Type: Permanent
Location: Southern Suburbs & Sutherland Shire
Salary: 75,000 + super
Start Date: ASAP
Reference: 2739640
Contact Name: Sophie Donaldson
Contact Email: sophie@beuamonpeople.com.au
Job Published: May 25, 2018 16:46

Job Description

The Company
Our client are a global technology company that are focused on delivering services and technologies that inspire innovation, enhance sustainability and boost business growth. They are dedicated to environmental management, and maintain a heartfelt community focus. 

The Role
To motivate and lead the Customer Care Advisers, alongside managing the service dispatch function and coordinating technical support, schedules and service technicians. This position is located near the San Souci area, where public transport is limited. 
  • Build strong working relationships with the State Service Managers, Service Supervisors and Service Technicians
  • Contribute to customer satisfaction by listening to what customers are saying and providing solutions
  • Lead, coach and motivate a team of people to ensure that they meet channeling business objectives and KPI's
  • Oversee and implement all customer service, product, promotions and procedure training. 
  • Analyse team performance, highlighting problem areas, identifying and implementing  improvement actions
This position is available for immediate start for a self-motivated, enthusiastic Customer Service Professional with a proven leadership background and a minimum of 2 years' experience in people management.  
  • Strong people management skills with previous Customer Service/Contact Centre management experience
  • Excellent understanding of customer service operations, telephony technology and scheduling software 
  • Excellent communication both written and verbal, along with cross-functional stakeholder management skills
  • Ability to proactively develop and reengineer processes to meet needs of the organization
  • Previous experience in process improvement or change management
Benefits To You  In return for your contribution to our success we offer a range of benefits including a competitive salary, recognition programs, a variety of learning and development opportunities, income protection, and discounted memberships to name just a few.