Customer Care Manager

Customer Care Manager

Job Title: Customer Care Manager
Contract Type: Permanent
Location: Sydney
Salary: 70,000 + super
Start Date: ASAP
Reference: 8899rr
Contact Name: Sophie Donaldson
Contact Email: sophie@beuamonpeople.com.au
Job Published: March 13, 2018 13:01

Job Description

The Company
Our client are a global technology company that are focused on delivering services and technologies that inspire innovation, enhance sustainability and boost business growth. They are dedicated to environmental management, and maintain a heartfelt community focus. 

The Role
You will be leading the team Customer Care Team responsible for the service dispatch function which coordinates technical support and schedules our service technicians nationwide.
  • Managing the daily operations of the Customer Care Dispatch Team to ensure service delivery standards are met
  • Build strong working relationships with the State Service Managers, Service Supervisors and Service Technicians
  • Contribute to customer satisfaction by listening to what customers are saying and providing solutions
  • Lead a team of Dispatch Coordinators, assign work activities, and monitor performance and review results
  • Analyse team performance, highlighting problem areas, identifying and implementing  improvement actions
This position is available for immediate start for a self-motivated, enthusiastic Customer Service Professional with a proven leadership background and a minimum of 3 years' experience in people management.  
  • Strong people management skills with previous Customer Service/Contact Centre management experience
  • Excellent understanding of customer service operations, telephony technology and scheduling software 
  • Excellent communication both written and verbal, along with cross-functional stakeholder management skills
  • Ability to proactively develop and reengineer processes to meet needs of the organization
  • Previous experience in process improvement or change management
Benefits To You  In return for your contribution to our success we offer a range of benefits including a competitive salary, recognition programs, a variety of learning and development opportunities, income protection, and discounted memberships to name just a few.