Supporter Relations Coordinator

Supporter Relations Coordinator

Job Title: Supporter Relations Coordinator
Contract Type: Permanent
Location: Sydney - CBD, Inner West & Eastern Suburbs
Salary: Competitive Salary Available
Reference: 3118968
Contact Name: Shonagh Dimmick
Contact Email: shonagh@beaumontpeople.com.au
Job Published: March 19, 2020 10:02

Job Description

Provide warm, friendly, informed donor care and customer service to supporters of one of Australia’s most well-loved health service charities through email, mail, telephone and online.
  • Sydney CBD location, close to all transport
  • Competitive salary packaging
  • Develop your customer service skills
Role Summary

Act as the primary contact point for all supporters and the general public. Your role will be to communicate with passion and inspire supporters about the work of the organisation.

Key Responsibilities
  • Develop excellent supporter relations by giving a high level of customer service as the main point of contact for inbound communications
  • Communicate both verbally and in writing to supporters and members of the general public
  • Inspire supporters to retain or upgrade their financial support using a range of
    telemarketing or negotiation techniques to maximise long term donor numbers
  • Manage complaint handling process and feedback promptly with a view to
    resolve all complaints with a positive outcome
  • Accurate and timely donation processing and maintenance of relevant supporter information in the database
Skills & Attributes
  • Excellent experience in quality supporter / customer service / telemarketing / face-to-face fundraising / sales / call centre or similar
  • Experience in telephone programs, both inbound and outbound calls desirable
  • High level of communication skills with a warm, polite and professional manner
  • Excellent listening and negotiation skills
  • Fast and accurate data entry skills
  • Interest in working in the Not-For-Profit sector
Application Process
Please apply as soon as possible as applications will be reviewed on an immediate basis.