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Supervisor

Supervisor

Job Title: Supervisor
Contract Type: Permanent
Location: Sydney
Industry:
Salary: $30/hour + super / $62,000 + super
Start Date: 20th of July
Reference: 3144576
Contact Name: Emily Hadzipasic
Contact Email: emilyh@beaumontpeople.com.au
Job Published: July 04, 2020 20:46

Job Description

Supervisor - Telefundraising
  • Based in the CBD, close to Central Station
  • Working for a Commercial company supporting charities, Australia wide
  • Permanent role, paying $30/hour + super
  • Starting on the 20th of July
ABOUT THE ROLE
Working for a fantastic company that supports Charities Australia wide. As a Supervisor, you will be leading a team of Telefundraisers.

Key Responsibilities and duties;
  • Leading a team of telefundraisers
  • Setting KPIs, managing expectations and performance managing the team
  • Setting targets and overall strategy for the wider team
  • Supporting the telefundraiser to provide empathetic and supportive service to the clientele
  • Working with the wider leadership team to set goals and expectations for the fundraisers
  • Dealing with escalated issues and complaints
  • Managing rosters 
  • General leadership duties
ABOUT YOU
  • Experience in Sales, preferably phone based is a necessity
  • Experience in Customer Service is ideal
  • Leadership experience is ideal, or someone who has worked many years in Sales seeking a step up 
  • Must have supportive, encouraging and engaging traits
  • Experience in complaints/escalated issues
  • Experience showing initiative and developing new goals and ideas
  • Must be available for different shifts, ranging from 8:00am to 8:00pm, weekdays and weekends
  • Ideally must be able to start by the 20th of July
  • Must have full working rights
BENEFITS
  • Great opportunity for someone who is looking to step up into a leadership position
  • 9-day fortnight (1-working day off each fortnight)
  • Possibility to develop and grow for the right person
HOW TO APPLY
Please submit your CV through the link below, and a consultant will be in touch shortly.

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