Job Description
- Based in the CBD, close to Central Station
- Working for a Commercial company supporting charities, Australia wide
- Permanent role, paying $30/hour + super
- Starting on the 20th of July
Working for a fantastic company that supports Charities Australia wide. As a Supervisor, you will be leading a team of Telefundraisers.
Key Responsibilities and duties;
- Leading a team of telefundraisers
- Setting KPIs, managing expectations and performance managing the team
- Setting targets and overall strategy for the wider team
- Supporting the telefundraiser to provide empathetic and supportive service to the clientele
- Working with the wider leadership team to set goals and expectations for the fundraisers
- Dealing with escalated issues and complaints
- Managing rosters
- General leadership duties
- Experience in Sales, preferably phone based is a necessity
- Experience in Customer Service is ideal
- Leadership experience is ideal, or someone who has worked many years in Sales seeking a step up
- Must have supportive, encouraging and engaging traits
- Experience in complaints/escalated issues
- Experience showing initiative and developing new goals and ideas
- Must be available for different shifts, ranging from 8:00am to 8:00pm, weekdays and weekends
- Ideally must be able to start by the 20th of July
- Must have full working rights
- Great opportunity for someone who is looking to step up into a leadership position
- 9-day fortnight (1-working day off each fortnight)
- Possibility to develop and grow for the right person
Please submit your CV through the link below, and a consultant will be in touch shortly.
