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Quality Assurance

Quality Assurance

Job Title: Quality Assurance
Contract Type: Temporary
Location: Sydney - Ryde & Macquarie Park
Industry:
Salary: $30/hour + super
Start Date: 26th of May
Reference: 3131762
Contact Name: Emily Hadzipasic
Contact Email: emilyh@beaumontpeople.com.au
Job Published: May 19, 2020 11:46

Job Description

Beaumont People are seeking experienced Quality Assurance Specialists to work in North Ryde, with one of Australia's leading contact centres!

Our client is one of Australia's largest professional IT services companies. You will be accountable for the delivery of quality monitoring and framework in addition to coaching and supporting the operation to meet SLA's.

Your key responsibilities include:

  • Quality call monitoring 
  • Deliver process improvement initiatives with the aim of improving business outcomes
  • Providing support for CSRs and leadership team to ensure compliance to Quality Framework
  • Assist with roll-out of training as required
  • Liaise with the client and stakeholders to ensure calibration of the support team
  • Analyse data to identify trends and present back to key stakeholders
  • Lead department meetings with stakeholders to address performance and improvement
  • Other ad-hoc duties 
Skills and experience required:
  • Proven QA experience
  • Organise and run full focus sessions
  • Performance improvement strategies
  • Proficient in MS applications and CRM systems
  • Proven training and coaching experience
  • Stakeholder management and ability to influence peers
  • Must be an Australian Citizen
  • Must be willing to complete background checks (police check)
  • Must be willing to complete cognitive ability and emotional intelligence testing
  • Must be willing to travel into the office, via public transport
  • Must be available to start on the 26th for a 2-month period

If you fit the above, APPLY NOW!

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