Professional Development & Content Specialist

Professional Development & Content Specialist

Job Title: Professional Development & Content Specialist
Contract Type: Permanent
Location: Sydney - CBD, Inner West & Eastern Suburbs
Salary: $100k inc super
Start Date: ASAP
Reference: 2964570
Contact Name: Louise Roper
Contact Email: louise@beaumontpeople.com.au
Job Published: July 10, 2019 16:16

Job Description

Learning, Development & Content Manager, Not-for-Profit, Bondi Junction, $100k inc super

The Organisation
The Society of Consumer Affairs Professionals Australia (SOCAP) is a member-based not-for-profit organisation who advocate, encourage and support excellence amongst professionals working in the fields of complaint handling, dispute resolution and customer service.
They provide their members with training, events, accreditation, networking and professional development.
The Role
SOCAP are looking for Learning, Development & Content Manager to work with the CEO and small, collaborative, and supportive team based in Bondi Junction.
This role has two core functions:
  1. Identify learning needs and educational programs to meet the needs of SOCAP’s existing members and targeted audiences
  2. Conceptualise, develop and implement learning, education and CPD programs and member events across multiple channels including face to face, web, online and blended learning
The Opportunity
This is a great opportunity to work autonomously and develop learning opportunities to promote the professionalism within the customer service and complaint handling industry.

Duties include:
  • Planning, coordinating and delivering a program of education and member programs for the SOCAP existing membership and target audience
  • Research and source learning programs to increase the learning and development suite
  • Work with external stakeholders to conceptualise, develop and deliver content
  • Review and update the CPD learning components and outcomes to ensure relevancy with SOCAP’s Professional Complaint certification
  • Develop and enhance the webinar and online learning programs
  • Assist with the concept creation, development and implementation of the Symposium
To be successful, you will:
  • Knowledge and expertise in content development/CPD, event management and stakeholder engagement
  • Experience in end-to-end project management
  • Research and content development skills
  • Strong commercial and business acumen
  • Good problem solving and decision-making ability
  • Strategic thinker
  • Degree qualified in a relevant discipline an advantage
  • Certificate IV in Training and Assessment an advantage
  • Previous experience in an Industry or Professional Association an advantage
If you feel you meet the above criteria please APPLY now! Alternatively, contact Louise on 02 9093 4925 for more information.  

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