Operations Manager - 6 month contract

Operations Manager - 6 month contract

Job Title: Operations Manager - 6 month contract
Contract Type: Contract
Location: Sydney - CBD, Inner West & Eastern Suburbs
Salary: 95,000 + Super
Reference: 2938905154
Contact Name: Claire Lording
Contact Email: Claire@beaumontpeople.com.au
Job Published: May 20, 2019 08:01

Job Description

  • Immediate start, 6-month contract with potential to extend
  • Based in the Sydney CBD close to public
  • Annual salary of $95,000 + super

The Operations Manager is a key member of the national operations team. This customer facing role is responsible for overseeing the administration and day to day operations of a education program ran nationally, including communicating with key internal and external stakeholders to ensure the smooth process of all operational functions.

Key responsibilities and duties of the role;
  • Managing the coordination of this education program by working closely with an overseeing the day to day operation of the Operations Administration team nationally
  • Collaborating with senior management in the decision-making and writing of operational policies and procedures
  • Ensuring policies and procedures are communicated to appropriate staff and implemented accordingly, and training is provided if necessary
  • Ensuring all staff are familiar with audit requirements to ensure the smooth process of reporting
  • Identifying areas and opportunities for professional development for self and direct reports and making recommendations to the National Operations Manager
  • Responsible for managing and maintaining a supportive, productive and professional working relationship with the professional bodies’ counterparts to ensure compliance requirements are met
  • Manage course variations documentation and records, and submitting records to professional bodies
  • Manage course progression for customers through exception data to ensure that the customer fulfill the program requirements for graduation, while managing data integrity for all customer data

The ideal candidate will be hardworking and committed to ensuring the best customer experience, this person must be comfortable leading a small team nationally.

Key experience and responsibilities;
  • Proven experience in a Team Leader/Leadership role, preferably in a service environment
  • Proven ability in identifying trends based on the available data to put plans in place
  • Proven ability to mentor team members, and experience managing team members to drive business goals
  • Outstanding customer service, with strong interpersonal communication and negotiation skills
  • Strong initiative, proactivity and decision making in line with role responsibility and accountability
  • Effective analytical and problem-solving skills
  • Strong time management and strong administrative skills in a fast-paced environment
  • Experience with Moodle and RTOM is desirable but not essential
  • Proficient in the Microsoft suite

If you are interested, please do submit your resume below. If you have any further questions, please call Claire, 02 9093 4938.