Donor Administrator - Salesforce, Raisers Edge, ThankQ

Donor Administrator - Salesforce, Raisers Edge, ThankQ

Job Title: Donor Administrator - Salesforce, Raisers Edge, ThankQ
Contract Type: Temporary
Location: Sydney
Reference: 3159824
Job Published: September 02, 2020 08:32

Job Description

We have opportunities for temporary Donor Administrators with SalesforceRaisers Edge and ThankQ experience in various locations including the Northern Beaches, CBD and Inner West

Key responsibilities and duties include: 
  • Making thank you calls to regular donors
  • Providing supporter care to supporters and general public, including supporting fundraising and campaigning activity
  • Processing of internet, mail and telephone donations, batching, banking donations and receipting
  • Importing and exporting
  • Setting up campaigns and reporting
  • Updating supporter records in the database updating change of address, return to senders, communication preferences, payment details 
  • Ensuring data integrity throughout all processes       
  • Following through on donor enquiries
  • Researching to effectively respond to a wide range of issues and to support the campaigns team 
To be successful in this role it is important that you enjoy providing exceptional levels of customer service, are able to research answers to supporters questions and place a high value on attention to detail and accuracy when working with databases. 

To be considered for this role, it is important that you have: 
  • Previous donor administration or supporter care experience (Raisers Edge, ThankQ or Salesforce experience essential)
  • A fantastic phone manner
  • Superior written and verbal communication skills
  • Strong attention to detail 
In return, you will receive a competitive hourly rate and the opportunity to work for a much loved charity with a friendly, flexible working culture.  If you match the criteria above, please apply right away!