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Customer Support Officer - Web and Online Service

Customer Support Officer - Web and Online Service

Job Title: Customer Support Officer - Web and Online Service
Job Type: Permanent
Location: Sydney - CBD, Inner West & Eastern Suburbs
Industry: Contact Centre & Sales, Charities, Associations & Memberships
Salary Detail: $55k+super
Reference: 2953855
Contact Name: Louise Roper
Contact Email: louise@beaumontpeople.com.au

Job Description

Customer Support Officer – Web & Online Services
Alexandria, Sydney 
$55k + Super (Google Innovation grant funded position)
Full time, Permanent  

About the client

The CBAA (Community Broadcasting Association of Australia) is a non-profit national peak body and lead representative organisation for community broadcasting services around Australia. 

Did you know nearly 6 million people  in Australia tune in to over 450 not-for-profit, community owned and operated radio services each week. 

About the role

This role is funded by the Google News Initiative. The CBAA were selected from 215 applicants and only one of 5 organisations in Australia to be awarded this Google grant.
  
The CBAA’s project is focused on digital philanthropy, digital content, optimisation of station websites and online giving. This role plays a significant part in delivering this project.
  
The Job

The CBAA are looking for an experienced Customer Support Officer with basic knowledge of Word Press or web design to provide outstanding support and coordination to their members who utilise the web products and online services.  A base level understanding of web design and CRM’s would be an advantage.

Duties:
  • Provide excellent customer support and coordination between the members and third party suppliers
  • Proactively support the Web Services Manager with administration
  • Engage in regular conversations and follow ups with a variety of stakeholders
  • Manage multiple projects including the coordination of new websites
  • Develop and enhance process and procedures
  • Account Management to nurture and maintain existing relationships for future growth and development
To be successful you will:   
  • Have a passion for delivering excellence in customer service
  • Have a technical understanding of websites, CRM’s and databases
  • Have excellent administration and writing skills
  • Be highly organised and detail oriented
  • Manage multiple project with competing deadlines with ability to proactively problem solve
  • Basic knowledge of Word Press and/or web design 
This is a rare and exciting opportunity to join an industry association that has a huge impact on communities within Australia. APPLY now! Alternatively, call Louise on 02 9093 4925 for more information. 

Beaumont People specialises in all areas of NFP recruitment including memberships, fundraising and corporate partnerships.
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