CUSTOMER SERVICE REPRESENTATIVES
- Permanent full-time position
- Based in Rhodes, close to public transport
- $52,000 + super + perks
This role is working for a company leading in automotive road side assistance for Australian and New Zealanders. Providing the best service possible to provide outstanding emergency roadside response.
- Taking inbound calls from individuals based in Australia and New Zealand regarding road side assistance
- Assisting with breakdown assistance and over the phone diagnosis
- Resolving concerns or queries they may have about their vehicles
- Act as a point of contact between customers and suppliers
- Accurately and articulately document all data on the system
- Provide advice over the phone and organize local support and assistance
- Working in a 24/7 contact centre on a rotating roster, including evenings and weekends
This role is ideal for someone who is truly passionate about providing the best service to their clientele. We are seeking fun, motivated individuals who will thrive in a fast paced environment.
- Must have experience in a phone base customer service role, ideally within a call centre/contact centre environment
- Ideally this individual will have knowledge or passion for cars/the automotive industry
- High standards of customer service, friendly, helpful and a strong communicator
- Must be confident on the computer, and a quick learner with new systems
- Excellent communication skills both written and verbal
- Proven problem solving skills
- MUST be willing to work on a 24/7 rotating roster, including evenings and weekends. Please note, new starters will generally work between the hours of 6am - 11pm before they are expected to work evening shifts
- Exceptional training/induction and ongoing development opportunities
- Free gym membership and access to swimming pool
- Access to free roadside assist after 6-months
- Great social events and team bonding
- Potential career progression in an ever growing company
If you are interested, please submit your CV through the application below. One of our consultants will be in touch as soon as possible.
Please note - these roles are starting ASAP.