Job Description
- $29.10 ph
- Gosford location
- Temporary position
You will be expected to provide customer service to clients and customers on a range of matters within finance and legislation. Part of your role with require:
- Assisting with queries, complaints and documentation processing
- Providing excellent customer service to external and internal customers
- Facilitate appropriate outcomes by applying relevant knowledge from legislation, regulations and procedures
- Educate clients and customers on rights and responsibilities
- Develop knowledge and skills surrounding legislation and finance
- General data entry and administration
Key skills & attributes:
- Proven Level 2 experience within Contact Centre/ Customer Service
- Efficiency in CRM and Microsoft applications
- Proven ability to deal with a range of matters within a high volume and customer-sensitive environment
- Ability to multitask and keep calm under pressure
- Ability to keep up to date with the range, pace and complexity of information and knowledge required to deliver quality service
Working holiday visas are also welcomed.
