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Customer Service Consultant - Inbound

Customer Service Consultant - Inbound

Job Title: Customer Service Consultant - Inbound
Contract Type: Contract
Location: Sydney - Ryde & Macquarie Park
Industry:
Salary: 58,000
Start Date: ASAP
Reference: 78789542
Contact Name: Sophie Donaldsonn
Contact Email: sophie@beaumontpeople.com.au
Job Published: October 23, 2019 15:31

Job Description

A specialist veterinary care unit based in North Ryde are looking for an experienced Customer Service Operator/Administrator. This position offers a diverse workload, with progression and growth. If you're an experienced Customer Service professional with a passion for Animals and Health Care, please apply! 

Please note that this role will be an initial 6 month contract and is paying $58,000 + super. This role is only open to people with full working rights.

Responsibilities;
  • Managing inbound calls
  • Outbound calls as required
  • Internal calls and managing call transfers
  • Booking appointments
  • Assisting with managing schedules of clinical staff through Ezyvet
  • Assisting in the connection of customers with the relevant team members
  • Liaising with external or third parties (referring vets etc)
  • Daly management and upkeep of the ‘Info’ inbox
Selection Criteria;
  • Clear, professional and friendly phone manner
  • Ability to manage/handle high volume of calls
  • Ability to cope under stress/pressure
  • Intermediate knowledge of Ezyvet (desirable ) 
  • Experience in a similar phone based role
  • Excellent communication skills
  • Ability to empathise with customers
  • Ability to handle difficult calls and escalate down the right channels.
If this sounds like you, please apply! For any questions, contact Sophie on sophie@beaumontpeople.com.au
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