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Contact Centre Officer

Contact Centre Officer

Job Title: Contact Centre Officer
Contract Type: Permanent
Location: Sydney - Parramatta & Western Suburbs
Industry:
Salary: $50,000-55,000 + super
Start Date: ASAP
Reference: 00110
Contact Name: Emily Hadzipasic
Contact Email: emilyh@beaumontpeople.com.au
Job Published: March 05, 2020 13:01

Job Description

Contact Centre Officer
  • Based in Parramatta close to public transport
  • Permanent position, $50,000-55,000 + super
  • Start ASAP, if possible!
ABOUT THE ROLE
The Contact Centre Officer will be providing customers with a successful and strong customer experience within three disciplines of Lending, Asset Servicing and Advisory.
Key responsibilities and duties;
  • Handle inbound customer enquiries relating to the company
  • Communicate to customers over the phone, email and written correspondence
  • Provide excellent service to customers to ensure that their experience in positive
  • Deliver high quality work whilst constantly maintaining turnaround times
  • Work collaboratively with both internal and external stakeholders
  • Provide the highest level of customer service

ABOUT YOU
The ideal candidate is someone who is passionate about customer service and ensuring every customer has a positive experience.
Skills and attributes;
  • Must have Contact Centre, customer service experience
  • Ideally have experience within the financial service industry
  • Proven to be self-motivated, driven and highly organised
  • Experience working in a high pressure environment and be able to juggle conflicting tasks
  • Must be a strong problem solver and have the ability to stay calm
  • Must have experience working both collaboratively in a team setting and autonomously 
  • Must add to the existing positive team and company culture
  • Must have full working rights in Australia
CULTURE AND BENEFITS
  • A leadership team that will support you development
  • A rewards and recognition program
  • Free fruit, free gym membership, free flu vaccinations
  • Flexible working arrangements
  • Employee 'mates rates'
HOW TO APPLY
Please submit your CV below as soon as possible, and either Taylor or Emily will be in touch about the role.
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