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Contact Centre Officer (Casual) - Kingscliff NSW

Contact Centre Officer (Casual) - Kingscliff NSW

Job Title: Contact Centre Officer (Casual) - Kingscliff NSW
Contract Type: Temporary
Location: Lismore & Far North Coast
Industry:
Reference: 3213425
Contact Name: Lauren Rodwell
Contact Email: laurenr@beaumontpeople.com.au
Job Published: February 01, 2021 12:00

Job Description

Beaumont People are proud to be partnering with Australia's leading vocational education and training provider. This casual position will see you working in their Kingscliff office in Northern NSW. 

The Role
You will be responsible for taking a high volume of inbound phone calls from students asking various questions about courses on offer. You will take and action 50-70 calls per day, providing exceptional customer service on each and every phone call. 

About You
To be successful for this role, you will possess the following:
  • Previous experience in a call centre or contact centre environment
  • Ability to take enquires via telephone and type accurate notes within a Customer Relationship Management (CRM) system at the same time
  • Ability to find information from a number of platforms whilst speaking to the customer on the phone
  • Ability to work within a fast paced and noisy environment
  • Exceptional computer skills
  • Fast typing speed
  • Ability to commence immediately and work 38 hours per week, Monday to Friday. 
  • Please note that all candidates applying MUST have a cleared NSW Working With Children Check or be willing to submit today. 

All shortlisted candidates will be required to complete computer testing which will include a short typing test and MS Office programs. 

If you progress past interview stage with our client then you will be required to undergo a Criminal History Check and obtain a Working with Children Check. 

For more information, please call Lauren Rodwell on (02) 9133 9322.

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